British Gas email saying DD cancelled - but no account with them now

Yorkie1

I moved supplier from BG to Octopus last August.

I have just received an email from BG saying "We’ve noticed your Direct Debit has been cancelled so we’ve changed the way you pay for your energy.

This means you no longer qualify for the Direct Debit discount and the price you pay for your energy has increased. The bills we send to you will need to be paid in full using a debit or credit card within 14 days.

You can view your new prices by logging into your online account."

The email address looks legitimate, even when 'reply' is used. The supply address and customer number are correct.

Do you think it's safe to ignore, or are there likely billing / credit impact issues if I don't get this resolved with BG?

Mark_d

You can ignore this email but don't ignore any bill you receive from BG.  If you do get a bill from BG then call them, on the phone number on their website, to verify that the bill is genuine and to make payment by card.

Yorkie1

Many thanks for such a speedy reply.

FreeBear

Mark_d said:

You can ignore this email but don't ignore any bill you receive from BG.  If you do get a bill from BG then call them, on the phone number on their website, to verify that the bill is genuine and to make payment by card.

BUT if BG do try to bill you for energy used since moving to Octopus, double check with Octopus first. But if BG are recalculating old bills (something they seem to be keen on at times), challenge the calculations and make them prove that the money is owed.

Thanetguy

I have had this same issue but nearly 4 years after leaving BG, I rang them and confirmed the A/C is closed and the final payment was done and I owe no money but this is a real problem. They have now removed my email address from the closed A/C! Lets hope I don't now get snail mail or phone calls!

Stuart

Yorkie1

FreeBear said:

Mark_d said:

You can ignore this email but don't ignore any bill you receive from BG.  If you do get a bill from BG then call them, on the phone number on their website, to verify that the bill is genuine and to make payment by card.

BUT if BG do try to bill you for energy used since moving to Octopus, double check with Octopus first. But if BG are recalculating old bills (something they seem to be keen on at times), challenge the calculations and make them prove that the money is owed.

Thanks FreeBear. I have all my old bills, so should be able to double check any duplicated charges if a bill does turn up.