Tsb two accounts two log ins

Bob2000

Hello.
I already  have Tsb spend and save, which l access  via online banking.

 But today, I set up a second  account  (which I've created to switch another account  from) with the app.

My old account  is not visible on the app, and vice versa online, too.

Will the two accounts  be visible at some point, side by side?

Middle_of_the_Road

Bob2000 said:

Hello.
I already  have Tsb spend and save, which l access  via online banking.

 But today, I set up a second  account  (which I've created to switch another account  from) with the app.

My old account  is not visible on the app, and vice versa online, too.

Will the two accounts  be visible at some point, side by side?

Probably, providing you used exactly the same details when you opened the second account. For me they don't, as on the second occasion I omitted to use a middle name.

Bob2000

Middle_of_the_Road said:

Bob2000 said:

Hello.
I already  have Tsb spend and save, which l access  via online banking.

 But today, I set up a second  account  (which I've created to switch another account  from) with the app.

My old account  is not visible on the app, and vice versa online, too.

Will the two accounts  be visible at some point, side by side?

Probably, providing you used exactly the same details when you opened the second account. For me they don't, as on the second occasion I omitted to use a middle name.

Ok, just have to wait then.
Thank you anyway.

EarthBoy

Each time I've open a second TSB account it's taken them two or three weeks to merge the profiles. 

The most recent time, they didn't do it correctly. Although I could see both accounts in the app, I could only see the debit card details for my original account. It took two further months, and a formal complaint, before it was finally sorted.  I got £100 compensation, though.

grumpy_codger

EarthBoy said:

...it's taken them two or three weeks to merge the profiles. 

This can last indefinitely. For me first time it required their manual intervention. Second time I just emptied it and am waiting for an opportunity to switch it for a bonus.

danny13579

Bob2000 said:

Will the two accounts  be visible at some point, side by side?

Possibly. I currently have 6 S&S accounts, all 6 have different logins. None have merged.

Last year I had 3 of them (all switched out now after the 6 months) and they all merged into one login.

Middle_of_the_Road

danny13579 said:

Bob2000 said:

Will the two accounts  be visible at some point, side by side?

Possibly. I currently have 6 S&S accounts, all 6 have different logins. None have merged.

Last year I had 3 of them (all switched out now after the 6 months) and they all merged into one login.

...and 6 regular savers maybe?
I managed to get 2 with 2 different profiles.

Bob2000

EarthBoy said:

Each time I've open a second TSB account it's taken them two or three weeks to merge the profiles. 

The most recent time, they didn't do it correctly. Although I could see both accounts in the app, I could only see the debit card details for my original account. It took two further months, and a formal complaint, before it was finally sorted.  I got £100 compensation, though.

Well TBH once the swich incentive is done I'll probably leave it inactive  or swich it out.

Ooh! £100 compensation 

Bob2000

danny13579 said:

Bob2000 said:

Will the two accounts  be visible at some point, side by side?

Possibly. I currently have 6 S&S accounts, all 6 have different logins. None have merged.

Last year I had 3 of them (all switched out now after the 6 months) and they all merged into one login.

I'll  wait and see then.

saajan_12

If you open a new account for the switching offers, do you have to create a new profile, or can you use an existing one? Or is it better to create a new profile and then later request a merge in? 

EarthBoy

I'm not sure what you mean. You can't choose whether to create a new profile or not; you just apply for an additional account.  My experience is that TSB always create a new profile for you, and there's no way to avoid that.