energy company change meter type on national data base and back bill me for 2 years

mcniffs65

my energy supplier is telling me after two years that my meter was registered incorrectly ,and they have now back billed me for the two years ,even though I have been submitting day and night meter readings (r1 & r2). They tell me that my meter is a single point meter 5235A and they cannot or more to the point are not willing to put a request to ecoes to get the meter reregistered correctly .Also in this process have taken approx £1000 credit off my account 7 days ago.
Response has been little or none from supplier ,at one point telling me I only had to submit the r1 night reading to keep my account on track .

Swipe

Raise a complaint, and if they won't budge, get a deadlock letter and take your case to the energy ombudsman.

WiserMiser

Welcome to the forum.

I'm confused.  If it's an Ampy / Landis + Gyr 5235A meter it's single rate.  However, you state that you have been submitting day and night meter readings (r1 & r2)?

Qyburn

mcniffs65 said:

my energy supplier is telling me after two years that my meter was registered incorrectly ,and they have now back billed me for the two years ,even though I have been submitting day and night meter readings (r1 & r2). 

Have they been billing for both Day and Night consumption?

MWT

mcniffs65 said:

my energy supplier is telling me after two years that my meter was registered incorrectly ,and they have now back billed me for the two years ,even though I have been submitting day and night meter readings (r1 & r2). They tell me that my meter is a single point meter 5235A and they cannot or more to the point are not willing to put a request to ecoes to get the meter reregistered correctly .Also in this process have taken approx £1000 credit off my account 7 days ago.
Response has been little or none from supplier ,at one point telling me I only had to submit the r1 night reading to keep my account on track .

So which meter do you actually have?

Either they are wrong about the meter or you've somehow been extracting two readings from a single-rate meter...?

QrizB

A photo of the meter might help? And of any associated wiring & electrical gubbins?