Paid the money now pursuing me again through old address

pepest

Paid parking eye through dcbl over a month ago I have a receipt and now find theat they are continuing to pursue same parking fine with dcbl through old address. 

h2g2

A little more detail would be helpful here - I understand it's hard to know what's useful and what's not for newcomers.

If you could answer these, it would help us guide you:

1. Which address did you live at when the parking event happened?
2. When you moved, did you update the V5C of the car involved?
3. How did they obtain your old address and how did they obtain your new address?
4. Did you ever send them a notice asking them to erase the old address and replace with it the new one?

As for you next steps:

1. Contact DCBL's data controller informing them you have moved and instruct them erase your old address and to use the new address for any future correspondence. Including a utility bill, or some other proof of your new address will help here - they might try to make things difficult if you don't.

2. At the same time, open a formal complaint: https://dcbltd.com/complaints/ about pursuing for debt [reference number] even though it was already paid in full on [date], and on using an old address despite having a new one for you.

They are required to put debt recovery actions on hold while they investigate. Ideally they'll realise what's happened and put a stop to it (though I don't have high hopes). However, what happens afterwards will be governed by how they respond.

3. If you asked them to erase your old address and use the new one instead, add to the formal complaint from step 2. that they failed to act on your data rectification notice - a breach of GPDR and the CSA code of conduct. Also go to the ICO's website and make a complaint there.

pepest

Thankyou.
Got fine at old address they tracked me down years later at new address paid fine from new address. 
No didn't 
Stroke of luck the letter came to me

pepest

Car was sold 

Coupon-mad

Are you sure it's about the same PCN? You could reply to the latest letter, correcting your address and asking for a copy of the PCN.

pepest

It's,sent from a po box no correspondence 
And the emails are a no reply box. 
Yes same pcn 
I'll look up parking eyes address.
Or can someone dorectcme to it please 
Thankyou . So much for all the help . Certainly helps alleviate some pf the stress. 

Coupon-mad

ParkingEye's litigation email address is already given in the second post of the NEWBIES PLEASE READ THESE FAQS FIRST thread.

pepest

Update. 
Used the dcbl complaints formula 
They got back to me said it had been passed on to dcb legal.
Phoned them not outstanding fines at any address. 
Parking eye informed. 
Also sent email and they are going to respond to that in the affirmative that no fines at other address. 
Wow. Just a,sent out letter for the sake of it ? 
Thanks so much for yoir time and guidance.