New kitchen

diveunderthebonnet

MysteryMe said:

Emmia said:

prettyandfluffy said:

Grinch6912 said:

I wouldn’t touch wren with a barge pole. Read the reviews on Trustpilot, although wren throw a lot of legal resources to have negative reviews removed. Promise the earth;you actually get a bag of soil. 

I have a howdens account and have fitted a number of their kitchens. Their solid built cabinets are excellent quality. However, the real draw for me is customer service. If you have any issues there’s always a store nearby. They quickly replace damaged items, not that there are many, and resolve any other issues quickly and efficiently.  If you don’t have an account, you’re somewhat at the mercy of your fitter/builder because howdens wont tell you the price. Your fitter is able to buy for 5k and fit it for 10. I’ve also fitted a number of ikea kitchens. Great value and easy to assemble. Biggest issue with them is the wait time to resolve problems…not so bad if you live near one, but I don’t 

Completely agree.  If you're still considering Wren, 1. Have a look at the Facebook Group "Wren kitchen disasters" - really shocking reading.  2. Ask them how their costs are built up; they won't tell you.

We went with Howdens and are very pleased with the kitchen and their customer service, they are very open to you tweaking things as you go - changing one type of cabinet for another and so on.

The Facebook group mentioned is of course a self selecting sample. I'm pretty sure that there are "company X is rubbish" groups on Facebook for most companies..

Indeed https://www.facebook.com/groups/501482740705022 is a Howdens Kitchen complaints group with approximately 21800 members.  

As others have said having a problem with a kitchen will make plenty of people go to a facebook page to vent their spleen but not that many go on and sing their praises when the job has been done right.