Money stuck in Prosper app - can anyone help ?

groovyclam

I've just had a 90 day investment mature which is in Prosper.

In the app it now says I have the matured money as "Savings" but part way through the 90 days of my investment, Prosper introduced a new system of what they call a "Wallet" which is basically a bank account and sort-code for each user.

You can only withdraw money from prosper via your 'wallet' now, but I can't find any way of getting my Prosper "savings" into my Prosper "wallet" in the app

Anyone had/have this problem and can help ?

I've been onto their stupid robot AI for help and it gave totally irrelevant answers and then said it would connect me with a human but that's been over an hour ago and the chat window is still waiting for a human to appear.

This is making me totally angry!!!

flaneurs_lobster

You could try ringing them?

0203 137 0487

P1Fanatic

I recently (8th May) had a 3 month Santander Fixed mature via Prosper and I don't recall any issues. Money moved to my Wallet and from there I could withdraw to my nominated account.

groovyclam

I rang them - which involves leaving your name and number for a callback - but the callback happened in about an hour ( still hadn't had a human on the chat - utterly useless ). The human said the "savings" will move into the wallet by close of business that day ( i.e. today ). So we shall see...

groovyclam

All is well - at 6.30 pm ish the money moved into my Prosper "wallet" and I could send it to where I wanted it. *phew*

They should tell you this in the message they send you when they say the investment has matured to save unnecessary stress and waiting because of their thick AI response bot.

Anyway thanks to those who replied.