I'm a little confused with ACI

ManyWays

I suggest you send this to the ICO, who deal with data handling breaches of the GDPR. Oakbrook should have replied in 30 days.

https://ico.org.uk/make-a-complaint/data-protection-complaints/

jessicathompson198

I have found my original documents with Oak brook loans it took some digging in emails, paper work and they had me down originally as Mr Todd - I am wondering now what to do ? do I ring them and tell they have my name wrong. 

ManyWays

does that bear any resemblance to your name? was the loan money paid into your bank account/

jessicathompson198

My name is Miss Jessica Todd and they keep calling me Mr Jessica Todd - it was paid into my bank account 5 years ago. 

sourcrates

jessicathompson198 said:

My name is Miss Jessica Todd and they keep calling me Mr Jessica Todd - it was paid into my bank account 5 years ago. 

Errors such as this give you an ideal opportunity to play mind games with debt collectors, just maintain you are not the debtor they are looking for, they are after a Mr Todd, you are a Miss Todd, say Mr Todd is not at this address, and return all post in that name.

Legally it may not wash with a court, but messing with a debt collectors head is fair game in my book, obviously if it got to the point of a court claim, a different approach may be advised, but until/unless that happens, use it to your advantage.