What to do when nectar price isn't applied?

Newbie_John

I use self scan now, so when the price is different I take a photo of what's on the shelf and show them at the till. They manually apply discount.

Once I had the issue after paying, at the customer services they gave me £2.20 in cash.. 

english-setter

Apparently, Nectar prices don’t apply in the “local” stores. Very sneaky!

DonnySaver

english-setter said:

Apparently, Nectar prices don’t apply in the “local” stores. Very sneaky!

This happened to me the other day. I had 2 'Nectar Prices' offers that I went specifically into store to buy. I paid at the checkout - got a receipt and noticed I'd been charged full price. I went back to the till to question why I'd not received the discount and they told me it doesn't apply to Sainsbury's Local stores.

I looked at the app and on the main screen it says "In Store and Online". Only deep down in the T&Cs does it mention that it only applies in Local stores if you use a hand-held scanner. Why this makes a difference I don't know - but our Local store doesn't have the scanners.

I agree, it's sneaky indeed. It's misleading, and so I've raised a complaint with the Advertising Standards Authority and they are now looking into it.

flaneurs_lobster

DonnySaver said:

I looked at the app and on the main screen it says "In Store and Online". Only deep down in the T&Cs does it mention that it only applies in Local stores if you use a hand-held scanner. Why this makes a difference I don't know - but our Local store doesn't have the scanners.

I wonder if this means that Nectar Prices would apply in a Sainsburys Local if you were to use the self-scan "SmartShop" app (when zappers were not available)?

ETA : The terms and conditions actually make this clear:

Your Nectar Prices (the personalised ones) ARE available in Sainsbury's Local stores when using a handset (where available) or the SmartShop app.

Nectar Prices (the non-personalised ones) ARE NOT available in Sainsbury's Local stores.

DonnySaver

flaneurs_lobster said:

DonnySaver said:

I looked at the app and on the main screen it says "In Store and Online". Only deep down in the T&Cs does it mention that it only applies in Local stores if you use a hand-held scanner. Why this makes a difference I don't know - but our Local store doesn't have the scanners.

I wonder if this means that Nectar Prices would apply in a Sainsburys Local if you were to use the self-scan "SmartShop" app (when zappers were not available)?

ETA : The terms and conditions actually make this clear:

Your Nectar Prices (the personalised ones) ARE available in Sainsbury's Local stores when using a handset (where available) or the SmartShop app.

Nectar Prices (the non-personalised ones) ARE NOT available in Sainsbury's Local stores.

Yeah - you need a zapper I think. But ours doesn't have them so I'll never get these My Nectar Prices.

flaneurs_lobster

DonnySaver said:

Yeah - you need a zapper I think. But ours doesn't have them so I'll never get these My Nectar Prices.

.....unless you use the SmartShop app on your mobile to do the scanning.

DonnySaver

flaneurs_lobster said:

DonnySaver said:

Yeah - you need a zapper I think. But ours doesn't have them so I'll never get these My Nectar Prices.

.....unless you use the SmartShop app on your mobile to do the scanning.

Hmm, I don't appear to have that option in my Nectar app either. I'll have to ask them.

flaneurs_lobster

DonnySaver said:

flaneurs_lobster said:

DonnySaver said:

Yeah - you need a zapper I think. But ours doesn't have them so I'll never get these My Nectar Prices.

.....unless you use the SmartShop app on your mobile to do the scanning.

Hmm, I don't appear to have that option in my Nectar app either. I'll have to ask them.

It's a separate app, go look in your app store for 'SmartShop'.