Car rejection nightmare!!

Boot28

baser999 said:

Seems dealers don’t want to know nowadays. My son bought a new Citroen 7-seater four years ago and had a few initial issues - tailgate and sliding electric doors intermittent faults, seats not sliding as they should, seatbelts, which the dealer dealt with. Past three years he’s had no end of adblue problems - warning lights on and limp mode kicks in. He’s a freelance (mainly with the BBC) and travels around between various sporting venues, may be Murrayfield for rugby then MOTD in Salford the next day so a reliable vehicles essential. The vehicle’s broken down between sites, whilst family (4 children under 12) have been in Europe, visiting family in Ireland and local journeys such as school runs, shopping. Dealers take it back for several weeks and either say there’s nothing wrong, or it’s been repaired only for it to break down again a few days later. Dealers had it over Christmas on the understanding he needed to get to Ireland on 28th, it was returned on 27th and yes broke down getting off the ferry. Dealers in Ireland looked at it in the NY, effected a repair to get them back home to the dealers. It languished there for six weeks. Nothing wrong sir, yet broke down days later on the north circular. Never ever been offered a courtesy car, seems they don’t have a 7-seater. He’s spent £££ on hiring cars, lost work that he can’t risk taking. Nightmare. Finance company offered him 3 months refund of his PCP costs. Dealers not bothered, customer care department (whoever gave them that name 😂) of no real assistance. Now his 4 year contract is up he’s been asked to pay a lump sum and take on the car or return it. He’s refused to pay the lump sum, why would he want to take on the car, and as the cars presently with the dealers they’ll no doubt say there’s nothing wrong with it and assume he’s given it up. 

In the meantime he’s had to go and buy a replacement family car.
Angry doesn’t describe how he feels. Incident has pretty much destroyed him and his family emotionally and financially

Oh wow I fully sympathise with your son. My workplace has a lot of citeron vans, just about every single one has had the dreaded ad-blue fault and are away for weeks at a time which is a nightmare to try manage with our engineers. Did your son involve the financial ombudsman or the motor ombudsman? 

I can imagine the effect its had on him, even though these companies are clearly in the wrong, we are absolutely powerless which is so hard to try deal with. Hopefully he can begin to rebuild now and try move past it

baser999

Boot28 said:

baser999 said:

Seems dealers don’t want to know nowadays. My son bought a new Citroen 7-seater four years ago and had a few initial issues - tailgate and sliding electric doors intermittent faults, seats not sliding as they should, seatbelts, which the dealer dealt with. Past three years he’s had no end of adblue problems - warning lights on and limp mode kicks in. He’s a freelance (mainly with the BBC) and travels around between various sporting venues, may be Murrayfield for rugby then MOTD in Salford the next day so a reliable vehicles essential. The vehicle’s broken down between sites, whilst family (4 children under 12) have been in Europe, visiting family in Ireland and local journeys such as school runs, shopping. Dealers take it back for several weeks and either say there’s nothing wrong, or it’s been repaired only for it to break down again a few days later. Dealers had it over Christmas on the understanding he needed to get to Ireland on 28th, it was returned on 27th and yes broke down getting off the ferry. Dealers in Ireland looked at it in the NY, effected a repair to get them back home to the dealers. It languished there for six weeks. Nothing wrong sir, yet broke down days later on the north circular. Never ever been offered a courtesy car, seems they don’t have a 7-seater. He’s spent £££ on hiring cars, lost work that he can’t risk taking. Nightmare. Finance company offered him 3 months refund of his PCP costs. Dealers not bothered, customer care department (whoever gave them that name 😂) of no real assistance. Now his 4 year contract is up he’s been asked to pay a lump sum and take on the car or return it. He’s refused to pay the lump sum, why would he want to take on the car, and as the cars presently with the dealers they’ll no doubt say there’s nothing wrong with it and assume he’s given it up. 

In the meantime he’s had to go and buy a replacement family car.
Angry doesn’t describe how he feels. Incident has pretty much destroyed him and his family emotionally and financially

Oh wow I fully sympathise with your son. My workplace has a lot of citeron vans, just about every single one has had the dreaded ad-blue fault and are away for weeks at a time which is a nightmare to try manage with our engineers. Did your son involve the financial ombudsman or the motor ombudsman? 

I can imagine the effect its had on him, even though these companies are clearly in the wrong, we are absolutely powerless which is so hard to try deal with. Hopefully he can begin to rebuild now and try move past it

Son referred to both ombudsmen but both took a while to respond. His problem wasn’t helped by the fact that the car was back with the dealers again when the finance term ended and general view is that he has no evidence at that point there was an issue with the car; his word v dealers who’ll say it was ok. No doubt by now they’ve ‘repaired’ it and passed it on to their local tie-in garage who’ll be left with dealing with the next owner. 

Cost him an absolute fortune over the past three years and although he was promised reimbursement of out of pocket expenses, they’ve yet to materialise and they won’t take account of loss of earning, ruined holidays . . . . Add to that the cost of a replacement vehicle

sheramber

Sadly, you have now found out why this garage you chose did not have the long waiting list of the closet garage. 

Good workmen generally are busy and have longer waits. 

chrisw

baser999 said:

Seems dealers don’t want to know nowadays. My son bought a new Citroen 7-seater
 so a reliable vehicles essential. 

I don't think a Citroen would be top of my list for an essential reliable vehicle.

Boot28

sheramber said:

Sadly, you have now found out why this garage you chose did not have the long waiting list of the closet garage. 

Good workmen generally are busy and have longer waits. 

Yes I think you are right there, though from speaking to others it seems common that the mechanics have to repair via Vauxhall/Opel technical. 

They said technical will ask them a question/something to try about the car, so they have to book it back into the workshop, give them the results, then apparently it takes another 48 hours for technical to reply with another question and repeat… they really should not be selling these cars if they don’t have to the capacity to repair them in a reasonable time!

Boot28

baser999 said:

Boot28 said:

baser999 said:

Seems dealers don’t want to know nowadays. My son bought a new Citroen 7-seater four years ago and had a few initial issues - tailgate and sliding electric doors intermittent faults, seats not sliding as they should, seatbelts, which the dealer dealt with. Past three years he’s had no end of adblue problems - warning lights on and limp mode kicks in. He’s a freelance (mainly with the BBC) and travels around between various sporting venues, may be Murrayfield for rugby then MOTD in Salford the next day so a reliable vehicles essential. The vehicle’s broken down between sites, whilst family (4 children under 12) have been in Europe, visiting family in Ireland and local journeys such as school runs, shopping. Dealers take it back for several weeks and either say there’s nothing wrong, or it’s been repaired only for it to break down again a few days later. Dealers had it over Christmas on the understanding he needed to get to Ireland on 28th, it was returned on 27th and yes broke down getting off the ferry. Dealers in Ireland looked at it in the NY, effected a repair to get them back home to the dealers. It languished there for six weeks. Nothing wrong sir, yet broke down days later on the north circular. Never ever been offered a courtesy car, seems they don’t have a 7-seater. He’s spent £££ on hiring cars, lost work that he can’t risk taking. Nightmare. Finance company offered him 3 months refund of his PCP costs. Dealers not bothered, customer care department (whoever gave them that name 😂) of no real assistance. Now his 4 year contract is up he’s been asked to pay a lump sum and take on the car or return it. He’s refused to pay the lump sum, why would he want to take on the car, and as the cars presently with the dealers they’ll no doubt say there’s nothing wrong with it and assume he’s given it up. 

In the meantime he’s had to go and buy a replacement family car.
Angry doesn’t describe how he feels. Incident has pretty much destroyed him and his family emotionally and financially

Oh wow I fully sympathise with your son. My workplace has a lot of citeron vans, just about every single one has had the dreaded ad-blue fault and are away for weeks at a time which is a nightmare to try manage with our engineers. Did your son involve the financial ombudsman or the motor ombudsman? 

I can imagine the effect its had on him, even though these companies are clearly in the wrong, we are absolutely powerless which is so hard to try deal with. Hopefully he can begin to rebuild now and try move past it

Son referred to both ombudsmen but both took a while to respond. His problem wasn’t helped by the fact that the car was back with the dealers again when the finance term ended and general view is that he has no evidence at that point there was an issue with the car; his word v dealers who’ll say it was ok. No doubt by now they’ve ‘repaired’ it and passed it on to their local tie-in garage who’ll be left with dealing with the next owner. 

Cost him an absolute fortune over the past three years and although he was promised reimbursement of out of pocket expenses, they’ve yet to materialise and they won’t take account of loss of earning, ruined holidays . . . . Add to that the cost of a replacement vehicle

Maybe he could try looking into reporting them to trading standards or if he has emails of the promises to reimburse him then take them to small claims court? 

Boot28

Does anyone have any suggestions of media - YouTubers - consumer press etc who may be interested in this nightmare I’ve been through?

WellKnownSid

Boot28 said:

Does anyone have any suggestions of media - YouTubers - consumer press etc who may be interested in this nightmare I’ve been through?

Press?  Someone on here reached out to the Telegraph and got a good result.
https://forums.moneysavingexpert.com/discussion/6498528/rejecting-new-car-due-to-dealer-misfuel/

https://www.telegraph.co.uk/money/consumer-affairs/hyundai-falsely-accused-22k-car-filling-diesel/

Boot28

WellKnownSid said:

Boot28 said:

Does anyone have any suggestions of media - YouTubers - consumer press etc who may be interested in this nightmare I’ve been through?

Press?  Someone on here reached out to the Telegraph and got a good result.
https://forums.moneysavingexpert.com/discussion/6498528/rejecting-new-car-due-to-dealer-misfuel/

https://www.telegraph.co.uk/money/consumer-affairs/hyundai-falsely-accused-22k-car-filling-diesel/

That’s perfect, thank you! I’ll reach out to them in between everything else, hopefully they will be able to help