iPad bought from Very using credit

powerful_Rogue

Tummylove said:

For everyone whose saying take the refund - if we take the refund and have to return the iPad to Very we then have to pay £999 for a new iPad (as our model now costs more) so basically we will be £300 ish out of pocket by taking the refund and replacing ourselves. 

I take the usage point but if we can get it repaired or replaced for less than the refund I don’t quite know why I’d want that option!

Don't buy a brand new iPad. Purchase a used or refurbished one for much less.

You also won't be able to have the refund and keep the faulty iPad as you seem to think.

Which model of iPad is it?

Tummylove

powerful_Rogue said:

Tummylove said:

For everyone whose saying take the refund - if we take the refund and have to return the iPad to Very we then have to pay £999 for a new iPad (as our model now costs more) so basically we will be £300 ish out of pocket by taking the refund and replacing ourselves. 

I take the usage point but if we can get it repaired or replaced for less than the refund I don’t quite know why I’d want that option!

Don't buy a brand new iPad. Purchase a used or refurbished one for much less.

You also won't be able to have the refund and keep the faulty iPad as you seem to think.

Which model of iPad is it?

I don’t think I can keep the iPad. They haven’t actually said. 

We could buy a refurbished yes but again why should I accept a refund simply as it suits them if that isn’t what the law says. If it was what the law said then clearly I would be accepting jt. My post on here was to get clarity on what the regulations mean rather than what suits very or what I should do with my refund - but thanks for the comment. 

Tummylove

the_lunatic_is_in_my_head said:

DullGreyGuy said:

2) You dont know what their arrangement is with their supplier, they may get monies back from them on a return which they dont get on a repair

Again this has no bearing on what OP wants, if Very said we'll replace rather than repair as we get a credit on the old unit and the repair is disproportionate that may be acceptable. 

However refusing both a repair and replacement because refunding is cheaper isn't acceptable.

Normally you are left to argue it out with the retailer but as OP paid on credit they have the option of requesting what their rights actually are and if the credit provider doesn't carry out their obligations OP has the opportunity to refer a complaint to the ombudsman for being treated unfairly, which will cost the credit provider, on top of ultimately having to pay for the repair, which is why it's important to layout the flow of rights under CRA correctly.

Some may think if you get a refund that's a good deal and there's nothing wrong with that line of thinking, however OP asked about their rights under the legislation rather than opinions on people think they should accept  

Thanks for your posts. Exactly what I needed 🙂

DullGreyGuy

So based on the numbers and using Wayback Machine I am guessing this was the entry level M1 iPad Pro? Looks about the same price as you state it was before the discount 18 months ago. 

https://www.apple.com/uk/shop/product/FHW53B/A/refurbished-11-inch-ipad-pro-wi-ficellular-128gb-space-grey-3rd-generation

So right now you can buy the same device but with Cellular and higher storage for £40 more than they have offered you which will come with a new 1 year warranty. 

Alternatively you could buy a larger 13 inch AirPad Air with a newer M2 chip for a similar price

sheramber

But a new iPad is betterment.
 You are entitled to a iPad of the same age as the one you have. 

What kind of credit did you take?

Credit of buy now pay later may not have S75 cover. 

powerful_Rogue

Tummylove said:

the_lunatic_is_in_my_head said:

DullGreyGuy said:

2) You dont know what their arrangement is with their supplier, they may get monies back from them on a return which they dont get on a repair

Again this has no bearing on what OP wants, if Very said we'll replace rather than repair as we get a credit on the old unit and the repair is disproportionate that may be acceptable. 

However refusing both a repair and replacement because refunding is cheaper isn't acceptable.

Normally you are left to argue it out with the retailer but as OP paid on credit they have the option of requesting what their rights actually are and if the credit provider doesn't carry out their obligations OP has the opportunity to refer a complaint to the ombudsman for being treated unfairly, which will cost the credit provider, on top of ultimately having to pay for the repair, which is why it's important to layout the flow of rights under CRA correctly.

Some may think if you get a refund that's a good deal and there's nothing wrong with that line of thinking, however OP asked about their rights under the legislation rather than opinions on people think they should accept  

Thanks for your posts. Exactly what I needed 🙂

Good luck with the court case.

PHK

Tummylove said:

the_lunatic_is_in_my_head said:

DullGreyGuy said:

2) You dont know what their arrangement is with their supplier, they may get monies back from them on a return which they dont get on a repair

Again this has no bearing on what OP wants, if Very said we'll replace rather than repair as we get a credit on the old unit and the repair is disproportionate that may be acceptable. 

However refusing both a repair and replacement because refunding is cheaper isn't acceptable.

Normally you are left to argue it out with the retailer but as OP paid on credit they have the option of requesting what their rights actually are and if the credit provider doesn't carry out their obligations OP has the opportunity to refer a complaint to the ombudsman for being treated unfairly, which will cost the credit provider, on top of ultimately having to pay for the repair, which is why it's important to layout the flow of rights under CRA correctly.

Some may think if you get a refund that's a good deal and there's nothing wrong with that line of thinking, however OP asked about their rights under the legislation rather than opinions on people think they should accept  

Thanks for your posts. Exactly what I needed 🙂

You should be aware that not all the information presented here is fact . Rather, an individual's opinion. Like all non-experts and no matter how well meaning posters are human and can make mistakes. 

Before relying on the advice  you should seek confirmation from eg Citizens Advice. 

the_lunatic_is_in_my_head

PHK said:

You should be aware that not all the information presented here is fact . Rather, an individual's opinion. Like all non-experts and no matter how well meaning posters are human and can make mistakes. 

Before relying on the advice  you should seek confirmation from eg Citizens Advice. 

For some of the more complex issues on here that is certainly true but in this instance it's merely a case of repeating what the legislation says in pretty basic language. 

Not that it has anything to do with the OP's issue but purely out of curiosity @screech_78, do you have any insight into what happens with customer returns please?

Very is a bit smaller than JL (with £1.85 billion turnover compared to £13) but obviously companies this size don't nip down the local pawn shop to cash in an iPad, do they palletise customer returns, resell, recycle, get credits from manufacturers? Does legislation regarding electronic waste have any impact? 

born_again

Tummylove said:

For everyone whose saying take the refund - if we take the refund and have to return the iPad to Very we then have to pay £999 for a new iPad (as our model now costs more) so basically we will be £300 ish out of pocket by taking the refund and replacing ourselves. 

I take the usage point but if we can get it repaired or replaced for less than the refund I don’t quite know why I’d want that option!

Have you had a quote for repair?

In reality the likes of Very do not repair items. They would need to employ a 3rd party to do that, which costs money. So Very choose not to offer repairs. As they feel that it is the most cote effective to them 🤷‍♀️

So their option is to refund, less the usage on the item. What it would cost you to buy a new one now is not a factor, as you no longer have a new i-pad.

screech_78

the_lunatic_is_in_my_head said:

PHK said:

You should be aware that not all the information presented here is fact . Rather, an individual's opinion. Like all non-experts and no matter how well meaning posters are human and can make mistakes. 

Before relying on the advice  you should seek confirmation from eg Citizens Advice. 

For some of the more complex issues on here that is certainly true but in this instance it's merely a case of repeating what the legislation says in pretty basic language. 

Not that it has anything to do with the OP's issue but purely out of curiosity @screech_78, do you have any insight into what happens with customer returns please?

Very is a bit smaller than JL (with £1.85 billion turnover compared to £13) but obviously companies this size don't nip down the local pawn shop to cash in an iPad, do they palletise customer returns, resell, recycle, get credits from manufacturers? Does legislation regarding electronic waste have any impact? 

Hi 🙂

Slightly different as we have a minimum 2 year guarantee period, so this would have been resolved through our warranty and we have a debit agreement in place with the supplier during this time for returns. So it would be a refund for us of the cost price (not retail price) or close to it. After our guarantee period, we don’t get anything back on Apple products. I don’t even know what happens to them as they’re dealt with by a shrinkage/loss team. 

Having read through the thread, if it was me making the decision and it would be based on the report from Apple (and solely if making a CRA claim), I’d probably give you the money for the repair as it would be cheaper for us. Although haven’t calculated what we’d offer as a partial refund but wouldn’t really be relevant anyway as we’d repair or replace within 2 years. 

We do have maximum repair costs allowed, depending on the cost of the item. Recently put through a repair for a TV - selling price was £749 and max repair costs were £375. Anything above that, the quote would be rejected and we’d offer a replacement or gift card refund instead (through the guarantee, not CRA).