Does this qualify for backbilling refund?

thrifty_not_tight

The credit they are referring to was on my new smart meter DD account at the same address that I subsequently moved over  to. 

Wonder what they would have done if I'd moved to a new supplier and they couldn't have just whacked it off my account 15  months later 🤔

MWT

HillStreetBlues said:

MWT said:

HillStreetBlues said:

MWT said:

thrifty_not_tight said:

It wasn't my fault the meter was broken and not reported by previous owner/tenant. Also I topped up a card that then couldn't be used so its a principal thing really but don't have enough time to waste on principals if little chance of winning.

You have little chance of winning.

You made a payment to them when you put money on the card, they are allowed to use that to cover energy used even if not billed at the time.

The back-billing rules are there to prevent 'bill-shock' there can be no shock when you have already paid.

Every now and then we see reports of a decision by the Ombudsman that seems counter to this principal, but they are not frequent.

It cost you nothing but time to make a complaint to the Ombudsman so try if you want, I'd just rate the odds of success as low.

If OP had already paid how can they be in debt?

I'm not sure that they are...

If the supplier is seeking payment beyond the balance that was paid at the time then the back-billing rules would apply, but I didn't get the impression that they were asking for anything more than what was already paid back then...

My reading of OP's post (I could be wrong) is they have been billed for when the meter wasn't working, OP stated that they couldn't top up.
Eon claim they used the credit in the account at the time, but if OP couldn't top up how could there be any credit?

This was a card based top-up, so money went on to the account, via a local shop for example, but couldn't be applied to the faulty meter.

thrifty_not_tight

MWT said:

HillStreetBlues said:

MWT said:

HillStreetBlues said:

MWT said:

thrifty_not_tight said:

It wasn't my fault the meter was broken and not reported by previous owner/tenant. Also I topped up a card that then couldn't be used so its a principal thing really but don't have enough time to waste on principals if little chance of winning.

You have little chance of winning.

You made a payment to them when you put money on the card, they are allowed to use that to cover energy used even if not billed at the time.

The back-billing rules are there to prevent 'bill-shock' there can be no shock when you have already paid.

Every now and then we see reports of a decision by the Ombudsman that seems counter to this principal, but they are not frequent.

It cost you nothing but time to make a complaint to the Ombudsman so try if you want, I'd just rate the odds of success as low.

If OP had already paid how can they be in debt?

I'm not sure that they are...

If the supplier is seeking payment beyond the balance that was paid at the time then the back-billing rules would apply, but I didn't get the impression that they were asking for anything more than what was already paid back then...

My reading of OP's post (I could be wrong) is they have been billed for when the meter wasn't working, OP stated that they couldn't top up.
Eon claim they used the credit in the account at the time, but if OP couldn't top up how could there be any credit?

This was a card based top-up, so money went on to the account, via a local shop for example, but couldn't be applied to the faulty meter.

But just to confirm I did still have electricity I just didn't have a clue how much I was using and tbf that £50 is probably pretty fair in fact poss less.
I only requested it as someone suggested it to me.
Thank you all for your input and for helping me put the matter to bed 🙂