Google payments email scam?

The_stingemeister

Received an email from them asking for photo id and a copy of my way of payment (Crcard) because of "suspicious activity". "We've suspended your payments profile"

It was sent by:
Google Payments.

noreply-payments@google.com.

There hasn't been any suspicious activities. Think if it's genuine, the flagging up was because I bought a phone case off them as part of £25 credit they offered me in a phone trade in. Had conflicting advice on Googling this. Some saying it's a scam, some not, roughly 50/50. I don't really want to send either, if I did would probably blank out the credit card number.

Anyone else had this?

flaneurs_lobster

"They" want your photo id and CC to be copied and attached to an email?

That's an immediate no.

If you are spending a trade-in credit why would Google need your CC details? 
Any notification or status of this on your Google account details, especially the payment details?

born_again

Try making a payment. If it goes through all is ok, if not 

I would also imagine that there is something in your google pay account as well. 

https://support.google.com/googlepay/?hl=en-GB#topic=13624541

dumpster_fire2025

The simplest way to verify this is to contact Google Pay support and ask them.

From what I can tell there are genuine requests from Google Pay for people to verify their accounts by logging in and uploading documentation. That doesn't mean your email is genuine, but it's certainly something that Google Pay might send out.

The_stingemeister

Sorry it was PayPal, not (directly) credit card.  The pay account says -£29.99 at the moment, not the £4.99 with the store credit applied.

rbn

You can see your Google payments profile at https://payments.google.com. If there's something wrong with it, it'd probably show up there. You can end up with multiple profiles that you can select between in the top-right (a problem could affect just one of your profiles).