Link Financial GDPR breach

DullGreyGuy

robinsonad86 said:

I have just spoke to link and confirmed it is a genuine incident. They account they hold is a Newday Loan and they confirmed the information which had been sent to somebody else was my loan application which would contain addresses, financial information etc. would £250 still be fair in this circumstance?

I would say it is very generous, normally I'd have expected a much lower sum plus the offer of CIFAS protective registration (£30 for two years) 

Exodi

Rob5342 said:

I'd be tempted to say that you will only accept the debt being written off as compensation. 

Not just that, but since his current address has been shared, I propose they should buy him a new house.

(I presume we're both joking here?).

ManyWays

robinsonad86 said:

ManyWays said:

How large is the balance of the debt with Link and are you making payments to this? 

I owe roughly £1900 on this account monthly payments made via DMP

How much are you paying a month in the DMP? The reason for asking is if they are getting very little eg £8 a month, then asking them to write off the debt is a reasonable proposition. If they are getting £75 a month from you, then they wont consider doing that

robinsonad86

ManyWays said:

robinsonad86 said:

ManyWays said:

How large is the balance of the debt with Link and are you making payments to this? 

I owe roughly £1900 on this account monthly payments made via DMP

How much are you paying a month in the DMP? The reason for asking is if they are getting very little eg £8 a month, then asking them to write off the debt is a reasonable proposition. If they are getting £75 a month from you, then they wont consider doing that

Around £5 a month

Rob5342

Exodi said:

Rob5342 said:

I'd be tempted to say that you will only accept the debt being written off as compensation. 

Not just that, but since his current address has been shared, I propose they should buy him a new house.

(I presume we're both joking here?).

I'm quite serious, given that they would have only paid 10% for the debt then the proposed compensation could easily be more than they paid for the debt. I don't know what the chances of them agreeing are, bit given some of the tricks these companies try and pull I'd certainly be suggesting it and kicking up a fuss before I agreed to anything else. 

MrRichTea

For ref. My wife sent a GDPR letter to a debt company as they kept calling her work (leaving messages with reception / answerphone) the letter she sent, said was only to be contacted a writing, they continued to call, and had to send a further 2 complaints, all she got was £75! 

tigergambit

Rob5342 said:

Exodi said:

Rob5342 said:

I'd be tempted to say that you will only accept the debt being written off as compensation. 

Not just that, but since his current address has been shared, I propose they should buy him a new house.

(I presume we're both joking here?).

I'm quite serious, given that they would have only paid 10% for the debt then the proposed compensation could easily be more than they paid for the debt. I don't know what the chances of them agreeing are, bit given some of the tricks these companies try and pull I'd certainly be suggesting it and kicking up a fuss before I agreed to anything else. 

Yes, I think I would be starting with the email asking for full disclosure. OP has nothing to lose and they may well take the view that it is worthwhile to write it off to get him to go away.

Investigating things like this under a regulator's eye is a costly nightmare for DCAs.

robinsonad86

tigergambit said:

Rob5342 said:

Exodi said:

Rob5342 said:

I'd be tempted to say that you will only accept the debt being written off as compensation. 

Not just that, but since his current address has been shared, I propose they should buy him a new house.

(I presume we're both joking here?).

I'm quite serious, given that they would have only paid 10% for the debt then the proposed compensation could easily be more than they paid for the debt. I don't know what the chances of them agreeing are, bit given some of the tricks these companies try and pull I'd certainly be suggesting it and kicking up a fuss before I agreed to anything else. 

Yes, I think I would be starting with the email asking for full disclosure. OP has nothing to lose and they may well take the view that it is worthwhile to write it off to get him to go away.

Investigating things like this under a regulator's eye is a costly nightmare for DCAs.

Thanks. How would you pitch this as an option? I don't essentially want to say "wipe the account and I wont report you" or do I?

tigergambit

Thanks. How would you pitch this as an option? I don't essentially want to say "wipe the account and I wont report you" or do I?

I think you need to await their response to your email. I suspect this will be with their legal boys and girls so don't hold your breath, although a reminder after 10 working days would seem appropriate.

I'm no expert but I think you've asked some fair questions which deserve an answer.

robinsonad86

tigergambit said:

Thanks. How would you pitch this as an option? I don't essentially want to say "wipe the account and I wont report you" or do I?

I think you need to await their response to your email. I suspect this will be with their legal boys and girls so don't hold your breath, although a reminder after 10 working days would seem appropriate.

I'm no expert but I think you've asked some fair questions which deserve an answer.

Unexpectedly received a reply just now posted below, the attachment is my whole application and also details of how much was owed when they brought they account

”Thank you for your recent email. It was a pleasure speaking with you yesterday.

I can confirm that the copy of your application, which was inadvertently sent to another customer, included the following information:

• Personal Information: Full name, address, phone number, email address, and signature
• Account Information: Account summary, loan agreement, and agreement terms and conditions

Please find attached a copy of the document that was enclosed in error.

This incident was the result of human error, and we were made aware of it by the customer who received your Section 77/78 request dated 28thSeptember 2022.

We sincerely apologise for this error and would like to work with you to resolve this matter as swiftly as possible. The issue has been escalated to our Compliance Officers for further investigation and appropriate action.

Should you have any further questions or concerns, please do not hesitate to contact me directly.  ”