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Link Financial GDPR breach
Comments
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robinsonad86 said:I have just spoke to link and confirmed it is a genuine incident. They account they hold is a Newday Loan and they confirmed the information which had been sent to somebody else was my loan application which would contain addresses, financial information etc. would £250 still be fair in this circumstance?2
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robinsonad86 said:ManyWays said:How large is the balance of the debt with Link and are you making payments to this?0
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ManyWays said:robinsonad86 said:ManyWays said:How large is the balance of the debt with Link and are you making payments to this?0
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Exodi said:Rob5342 said:I'd be tempted to say that you will only accept the debt being written off as compensation.
(I presume we're both joking here?).1 -
For ref. My wife sent a GDPR letter to a debt company as they kept calling her work (leaving messages with reception / answerphone) the letter she sent, said was only to be contacted a writing, they continued to call, and had to send a further 2 complaints, all she got was £75!2
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Rob5342 said:Exodi said:Rob5342 said:I'd be tempted to say that you will only accept the debt being written off as compensation.
(I presume we're both joking here?).
Investigating things like this under a regulator's eye is a costly nightmare for DCAs.1 -
tigergambit said:Rob5342 said:Exodi said:Rob5342 said:I'd be tempted to say that you will only accept the debt being written off as compensation.
(I presume we're both joking here?).
Investigating things like this under a regulator's eye is a costly nightmare for DCAs.0 -
Thanks. How would you pitch this as an option? I don't essentially want to say "wipe the account and I wont report you" or do I?
I'm no expert but I think you've asked some fair questions which deserve an answer.1 -
tigergambit said:Thanks. How would you pitch this as an option? I don't essentially want to say "wipe the account and I wont report you" or do I?
I'm no expert but I think you've asked some fair questions which deserve an answer.
”Thank you for your recent email. It was a pleasure speaking with you yesterday.I can confirm that the copy of your application, which was inadvertently sent to another customer, included the following information:
- Personal Information: Full name, address, phone number, email address, and signature
- Account Information: Account summary, loan agreement, and agreement terms and conditions
Please find attached a copy of the document that was enclosed in error.
This incident was the result of human error, and we were made aware of it by the customer who received your Section 77/78 request dated 28thSeptember 2022.
We sincerely apologise for this error and would like to work with you to resolve this matter as swiftly as possible. The issue has been escalated to our Compliance Officers for further investigation and appropriate action.
Should you have any further questions or concerns, please do not hesitate to contact me directly. ”
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