DCBL Complaint Rejected - NOILA

Rjw1984

Morning all, I've been through the newbies threads and read many of the other posts. Haven't seen this exact scenario though. Im looking for confirmation of next steps.

Following a Parking Fine in Winsford Cheshire for a location 'the driver' was not aware was parking eye monitored. Following a 26min stop on a Sunday night I received the usual DCBL nonsense.

I missed the appeals process, but have sent complaint letters as instructed in newbies to all the relevant parties. I received reply.

Thank you for your email, in which you raised a complaint following correspondence relating to

an outstanding debt that you are disputing. I have undertaken a full review of the issues raised,

and the outcome of this review is detailed in the response below.

For clarity, a parking charge was issued on 22nd December 2024. The parking company,

ParkingEye Limited, contacted the DVLA to obtain the registered keeper’s details. Upon receipt

of this information, the company sent notices to your address, providing the opportunity to

appeal the parking charge, transfer liability to the driver, or pay the charge.

Due to no response within the advised timeframe, ParkingEye Limited instructed DCBL to pursue

the matter for debt recovery purposes.

You raised concerns about the signage and the ANPR system at the location of the contravention

and requested evidence of compliance with regulations. Signage outlining the terms and

conditions of the car park was placed throughout the site, ensuring that all relevant information

was communicated to drivers in accordance with the guidelines set out by the British Parking

Association. It is the driver’s responsibility to ensure that they have read and understood these

terms, as by remaining in the car park, they are deemed to have agreed to them. If, for any

reason, you were unable to locate the signage from where your vehicle was parked, it was your

responsibility to locate and read it before proceeding. A copy of the signage placements has

been attached for your review.

Regarding the ANPR system, as DCB Legal is a third party, we are unable to provide evidence to

address your concerns directly. However, ParkingEye Limited is regulated by the British Parking

Association, and its systems are subject to regular checks to ensure compliance with all relevant

regulations.

You also queried the car park’s grace period. ParkingEye Limited allows a grace period of 10

minutes, which is in line with British Parking Association regulations.

While you deny being the driver, ParkingEye’s Notice to Keeper was issued in compliance with

Schedule 4 of the Protection of Freedoms Act 2012, thus allowing for keeper liability where

driver identity has not been provided.

Following my review, I have been unable to find any merit in the points raised in your complaint.

DCBL has been instructed to recover an outstanding debt from the registered keeper of the

vehicle involved in the contravention. You were provided the opportunity to dispute the validity

of the parking charge during the appeal window prior to our involvement. In light of this, I am

unable to uphold your complaint.

With it was the site plans for signage not actual evidence of signage. Following this I also received the Notice Of Intended Legal Action.

Do I now just follow the court part of newbies threads or does this response require different action?

Thanks for any help.

fisherjim

Rjw1984 said:

.

 However, ParkingEye Limited is regulated by the British Parking

Association, and its systems are subject to regular checks to ensure compliance with all relevant

regulations.

You also queried the car park’s grace period. ParkingEye Limited allows a grace period of 10

minutes, which is in line with British Parking Association regulations.

With it was the site plans for signage not actual evidence of signage. Following this I also received the Notice Of Intended Legal Action.

Do I now just follow the court part of newbies threads or does this response require different action?

Thanks for any help.

What utter cobblers, three references to "regulations" which don't exist in a parking industry that is un-regulated, even the BPA will tell you they are not a "regulator".

A site plan of the signage will also be taken from the operators original plan of where their survey of the site suggested signs should be installed, that will be an historical plan not factual or on the day of the incident and reality will invariably differ.

It isn't a "fine" by the way it's a parking charge.

Yes you follow the newbies thread.

Rjw1984

Thanks very much. I thought it was nonsense  that they sent site plans, these are not evidence of the signage. I wasn't sure about calling them out on that in an email.

I'll just wait for the court stuff to start and follow the plan.