Insurance to be cancelled due to open claim

DullGreyGuy

Jumblebumble said:

Mcsuze said:

I was in a non-fault accident 7 weeks ago. The third party admitted liability, my excess was waived, I had a credit hire vehicle charged directly to their insurance company until my vehicle was repaired. I've arranged insurance on a second vehicle and informed them that I had a non fault claim.

They've now contacted me four times to say that CUE shows my claim as a fault claim (because its recent and still open) and I needed to send proof. I've now sent this twice to show it is non-fault. They're now threatening to cancel the policy.

 It's very difficult to get their offshore call center staff to understand. They're now saying I have to get my insurer to close the open claim, which they won't do until invoices are paid and costs are recovered! Am I better cancelling this myself and going elsewhere to save having to declare that I've had insurance cancelled? 

Thank you

I would raise a complaint
This will mean that someone who understands their obligation to treat customers fairly will look at it rather than someone who just reads off a script which apparantly thinks a claim cannot be both open and non fault at the same time

Arguably it can't be... non-fault in insurance terms means they have recovered all their outlay. Based on what the OP has stated that hasn't happened yet, but they are anticipating that they will. Anticipating something happening and it actually happening is not the same thing, the majority of my claims days were dealing with cases which had originally been thought as a non-fault case but ultimately somethings gone wrong along the way.