"Photos.exe - Entry Point Not Found"

kuepper

I get that message when I try to open any picture I've saved on my laptop. I've tried restarting the laptop a few times but still get the same message. Is there a simple solution - I'm not techie and the solutions I've seen via google when searching are beyond my capability- or do I have to take it for repair or get a new laptop?

TadleyBaggie

It's a software issue, may need to get Windows reinstalled.

Ayr_Rage

If using Windows, have you recently installed updates?

If System Restore is enabled, use it to go back to a date when you know the issue was not present.

kuepper

Ayr_Rage said:

If using Windows, have you recently installed updates?

If System Restore is enabled, use it to go back to a date when you know the issue was not present.

Yes, recent updates installed but there's probably been a few updates since i last tried to open a picture. Looks like I have system restore, but if  I go back a few months won't the same problem recur with the next Windows update?

RavingMad

Search for apps and features or installed apps in Windows search bar and find the photos app. Try a repair first. Failing that uninstall the app and then go on the internet for windows store; search for ms photo app and install it again 

kuepper

RavingMad said:

Search for apps and features or installed apps in Windows search bar and find the photos app. Try a repair first. Failing that uninstall the app and then go on the internet for windows store; search for ms photo app and install it again 

Thanks, the repair worked! Phew!

Keep_pedalling

Alternatively use alternative software. Faststone ImageViewer is a nice simple one to use and it is free. 

https://www.faststone.org/