"Photos.exe - Entry Point Not Found"

kuepper · 18 May at 6:33PM

I get that message when I try to open any picture I've saved on my laptop. I've tried restarting the laptop a few times but still get the same message. Is there a simple solution - I'm not techie and the solutions I've seen via google when searching are beyond my capability- or do I have to take it for repair or get a new laptop?

TadleyBaggie · 18 May at 7:21PM

It's a software issue, may need to get Windows reinstalled.

Ayr_Rage · 18 May at 7:26PM

If using Windows, have you recently installed updates?

If System Restore is enabled, use it to go back to a date when you know the issue was not present.

kuepper · 18 May at 7:41PM

Ayr_Rage said:

If using Windows, have you recently installed updates?

If System Restore is enabled, use it to go back to a date when you know the issue was not present.

Yes, recent updates installed but there's probably been a few updates since i last tried to open a picture. Looks like I have system restore, but if I go back a few months won't the same problem recur with the next Windows update?

RavingMad · 18 May at 8:03PM

Search for apps and features or installed apps in Windows search bar and find the photos app. Try a repair first. Failing that uninstall the app and then go on the internet for windows store; search for ms photo app and install it again

kuepper · 18 May at 9:00PM

RavingMad said:

Search for apps and features or installed apps in Windows search bar and find the photos app. Try a repair first. Failing that uninstall the app and then go on the internet for windows store; search for ms photo app and install it again

Thanks, the repair worked! Phew!