British Gas billing for non existent meter yet again

grn99

Hi, hoping for help/guidance ….Last year my parents were getting incorrectly billed by BG for standing charges for a gas meter that BG removed from the property when they moved in - there's only electric there.

I got the EO involved when after 8 wks of complaining nothing was being resolved and bill’s kept coming…..and in Feb this year the Ombudsman ruled in our favour. against BG - Update databases to show meter removal, goodwill, cease billing etc etc.

So today I pick up the post from my parents who suffer with dementia, only to find yet another bill from British Gas for standing charges on the same account which was challenged before. The addressee is “the occupier” but it’s their property (leasehold in a retirement complex).

Just what do I do next? Do I have start over with them or the EO or can a closed, supposedly resolved case be resurrected??

Both my parents and I, are now at our wits end with BG relentlessly chasing invalid bills.

My parents have now been with Octopus energy for months.

Thank you in anticipation, this has become so exhausting.

Brie

I'm tempted to say you should ignore BG as the letter isn't addressed to you. 

Or mark it "return to sender" and pop it back in the post.  Do whatever is the easiest, cheapest, quickest way to respond if you must.  Write "no gas at this address" pop it back in the envelope it came in and mark it for return.  

Others may have a different approach in mind.

HillStreetBlues

I would message the case handler at EO.

Ildhund

Can anyone say whether this would count as harassment within the meaning of the Financial Ombudsman's terms of reference? 
  
[This old pedant is struggling with the definition of harassment applying only to the way a creditor behaves. BG are badgering someone who is not a a debtor ...]

grn99

Decided to contact the EO yet again who has responded first thing saying they’ll ask for the debt removal  which they hope will stop any further billing. They confirm the gas db shows no meter. Fingers crossed that this works.