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Gladstones LBC on behalf of Horizon

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Hi all, 

I have a LBC (letter before claim) from Gladstones Solicitors, on behalf of Horizon Parking. 

They're asking for 160, with the 60 coming from expenses they've accrued in finding my current address. 

I stayed at a Premier Inn in Jan, 2024. I have, apparently, been sent a letter regarding this claim, which included evidence supporting their claim.  My last address was my parent's house, but they've confirmed that no letter has been received by them. 

I made a request for the 'evidence pack' via Gladstone's website, but have received nothing to my email, which was supplied with the request. 

The newbies thread was a massive help, but it is a little overwhelming to keep track of what I need to do. I would really appreciate if someone could review my next steps and let me know if I'm on the right track here: 

1. Respond to Gladstone's confirming that this is my current address, and all further correspondence should be sent here. 
2. Demand that Gladstone's send me the evidence that supports the claim that I was in breach of the parking agreement. 
3. Contact the Premier Inn in question, and inform them that I am lodging a complaint, that I am being chased by a private parking company that operates a car park for their guests. 


Does this all sound correct? Any advice or refinements welcome.

  

Thanks in advance!

Comments

  • My apologies for the formatting, I wrote the post out in Obsidian notes and pasted it over, I didn't notive all the space that had been added in. 😅
  • Coupon-mad
    Coupon-mad Posts: 152,087 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 12 May at 10:43PM
    They're asking for 160, with the 60 coming from expenses they've accrued in finding my current address. 
    No ... you've wrongly assumed that! A soft trace costs them around 29 pence.

    Just send the standard LBC reply that's already in the NEWBIES thread (please don't post it here, we don't need to check it, thanks!). 
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • No ... you've wrongly assumed that! A soft trace costs them around 29 pence.

    Wow, that is even more disgusting than I thought! 

    Thank you for your response, and your work on this forum Coupon-Mad. You're fighting the good fight!
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