Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know

MSE_Ruby

If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.

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Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know

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doug7clay

My 99 year old mother is with Origin and has not received any notification of the change. For the last 3 days there has been a fault on her phone line and today all calls to Origin are going unanswered. There is no online help despite what they say! Shocking service - just hoping Utility Warehouse are better!!

QrizB

doug7clay said:

 Shocking service - just hoping Utility Warehouse are better!!

You've not dealt with UW before, then?

bristolleedsfan

QrizB said:

doug7clay said:

 Shocking service - just hoping Utility Warehouse are better!!

You've not dealt with UW before, then?

https://uw.co.uk/about-us/newsroom/press-releases/utility-warehouse-rated-which-recommended-provider-for-broadband-2025

"UW was also named Which? Recommended Provider for Energy in January 2025, making them the first-ever business to receive Which? Recommended Provider status for both Broadband and Energy in the same year"