PAYG Gas Topup - That's never happened before!

theydev

Might be one for the meter experts. Sorry the post is a little long but I wanted to try to cover it all.

I do intend to call the supplier Monday anyway about this.

Brought a £10 topup voucher Saturday. Meter was in the E-Credit but only by a few pence.

No previous or other debt owed. Paid that off months ago. No issues with topups.

I normally 'wake' it up by pressing 'A' once , then when the units total appears, I insert the card.

Upon inserting the card this time, there was no bleep. The screen did say "£10 on card , Press A" (or very similar) however no response from either button, even after waiting about ten seconds.

I removed the card at this point and upon doing so it did the usual "0.30 for gas , 0.27 for Debt" (I do not recall the exact figures)

Meter now showed a positive credit of 9.75 , which was expected.

Curious as to why it didn't bleep, I put the card back in again. This time it said (again!) £10 on card etc, I pressed the button and it added it again.

I did not think this was possible... Balance then showed £19.75

I double checked through all the screens the last 'credit' given for assistance was about 3 months ago and there was no debt present anyway (aside the few pence from Friday for the E.C)

I'm going to tell them anyway (some might say no) because if I do not they'll see that its gained an extra £10 from somewhere.

The receipt did say £10 too. I still have it.

A bizarre occurrence. I've had these type of meters for ages and I used to help a neighbour top-up hers on occasion too and its the first time I've ever seen it do a "double"

Conventional 'credit card' size card for the meter. Card is about six months old. Pic of meter type attached (randomly found)