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Loop app - electricity not updating

liviboy
liviboy Posts: 568
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Hi all,

My loop app has not pulled any electric data since 28/03. Gas working fine.

Electric still going to Octopus and to Bright so not a meter issue.

I’ve re-added my meters but no joy.

Anyone else having issues?

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 14,284
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    I haven’t used a loop for a while so I checked, 
    got this below, no wonder it was so warm yesterday.



    I tend to stick with bright 
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • MikeyPGT
    MikeyPGT Posts: 627
    Fourth Anniversary 500 Posts Photogenic Name Dropper
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    I got even hotter!  Electricity readings are fine though.  I have actually raised this with Loop and they have been 'looking into it' for the past month.  The problem seems to be that the gas meter doesn't bother to communicate half the time and sends their system into a bit of a spin when it does.  I use my Octopus mini nowadays so not that worried (although the gas readings on here have massive holes as well - luckily I use next to nothing so it's just the standing charge that it isn't recording).
    Debt Free Wannabe by 1 December 2027

    Satisfied customer of Octopus Agile - past savings on average 33% of standard tarrif

    Deep seated hatred of Scottish Power and all who sail in her - would love to see Ofgem grow a pair and actually do something about it.
  • Yes I've had no electricity since 26 March and gas only came back to life several days ago. First gas reading was mind blowing just as others have reported.
  • liviboy
    liviboy Posts: 568
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    Just as a wee update on the 2nd July my IHD lost connection to my meters despite various turning off an on…I then noticed it magically reconnected overnight and at the same time Loop started updating electricity again.

    not sure if linked or coincidence…
  • molerat
    molerat Posts: 36,580
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    I binned Loop, Bright and Eon had electric activity but Loop didn't.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • MikeyPGT
    MikeyPGT Posts: 627
    Fourth Anniversary 500 Posts Photogenic Name Dropper
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    Hadn't looked at Loop for ages but seems they have sorted out the weird gas readings and now all seems ok.  Not really much use now I've got my Octopus Mini and Agile as a tariff in any case ...
    Debt Free Wannabe by 1 December 2027

    Satisfied customer of Octopus Agile - past savings on average 33% of standard tarrif

    Deep seated hatred of Scottish Power and all who sail in her - would love to see Ofgem grow a pair and actually do something about it.
  • moneytorques
    moneytorques Posts: 269
    Part of the Furniture 100 Posts Photogenic Name Dropper
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    Are they still doing turn down and save?
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