NaffWest balance transfers payment allocation

biggerpickle

I am in comms so far unsuccessful with NW and wondering if anyone else has had a similar issue.

I opened a new card with a 0% balance transfer ~10 months ago that's reverting to 22.44% in August and then added another BT in Feb at 0% reverting to the same rate in Aug 26. Their ts and cs say payments are first applied to the debt with the highest interest and if all at the same rate then to the oldest debt first. However they're applying payments since Feb to the newer BT and can't tell me why. Any ideas? thank you 

grumpy_codger

If they can't explain and you are sure about the T&C, complain and quote the T&C.

ETA: I cannot find the T&C for their CCs, but checked their current BT card and it says that "Balances transfers must be made within 3 months of account opening." Are you sure that both your balances are at 0%?

HillStreetBlues

biggerpickle said:

I am in comms so far unsuccessful with NW and wondering if anyone else has had a similar issue.

I opened a new card with a 0% balance transfer ~10 months ago that's reverting to 22.44% in August and then added another BT in Feb at 0% reverting to the same rate in Aug 26. Their ts and cs say payments are first applied to the debt with the highest interest and if all at the same rate then to the oldest debt first. However they're applying payments since Feb to the newer BT and can't tell me why. Any ideas? thank you 

Are you sure it states that? That what happens on a Payment Plan, but this wouldn't be that.