We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Amazon.co.uk Purchase From Third Party | Marketplace Seller
antony_l
Posts: 4 Newbie
Hi,
Any advice appreciated.
I have made a purchase from Amazon.co.uk for a high end robot lawn mower (£3000). One of the deciding factors was the 2 year warranty and the thought that Amazon had my back. I am 11 months in and having a nightmare getting it fixed. I thought at the time it was Amazon.co.uk but it looks like it was a marketplace seller, based in Germany. Obviously it was Amazon.co.uk that took the payment.
Do I have a claim against Amazon.co.uk via UK Small Claims Courts, even if this is indeed a Marketplace Seller? Otherwise I think that if the selling company is based in Germany, I am out of luck?
Thanks
Any advice appreciated.
I have made a purchase from Amazon.co.uk for a high end robot lawn mower (£3000). One of the deciding factors was the 2 year warranty and the thought that Amazon had my back. I am 11 months in and having a nightmare getting it fixed. I thought at the time it was Amazon.co.uk but it looks like it was a marketplace seller, based in Germany. Obviously it was Amazon.co.uk that took the payment.
Do I have a claim against Amazon.co.uk via UK Small Claims Courts, even if this is indeed a Marketplace Seller? Otherwise I think that if the selling company is based in Germany, I am out of luck?
Thanks
0
Comments
-
AFAIK Amazon aren't a party to the contract so there isn't recourse with them, seller in Germany is possible but difficult.
OP have you tried voicing your issues on the the seller's (and/or manufacturer's, if not one and the same) social media pages?
In the game of chess you can never let your adversary see your pieces0 -
That two year warranty might refer to a quirk in EU consumer rights legislation which has never been part of Consumer Rights law in the UK.
What exactly does the seller say about 2 year warranty in the UK?0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards