Dyson V10; Customer service is appalling!

danieljordan1979

powerful_Rogue said:

Shark/Ninja are the goto now. Can't fault their customer support.

I just learnt they're the same parent company! Every days a school day. Thank you! And yes, I'm sorely tempted to get their PowerDetect Powered Lift-Away Upright Pet Vacuum Cleaner.

danieljordan1979

photome said:

I have many Dyson products and have had need to call the CS.  Each time I have had parts replaced/repaired without much hassle . One time on a Dyson hairdryer the foyer was replaced past the end of the warranty .

Thank you for the hope! 🙏 I have had their products for over 26 years, and have never had an issue I couldn't resolve with a bit of Googling, but this has stumped me, hence why I contacted CS. Their response of £115 to replace a part dumbfounded me, to be honest. I fully expected, based on other people's experiences, that they would replace the part no questions asked under warranty. 🤷‍♂️

greyteam1959

You could probably find the part you want on eBay for very little money. 

danieljordan1979

greyteam1959 said:

You could probably find the part you want on eBay for very little money. 

I tried, it's £85. 😭