Trying to exercise cancellation rights but seller is in different jurisdiction

lincroft1710

PotentialEnergy said:

. 

I do wonder if a regulator or trading standards body could help. Maybe Action Fraud?

I don't know to which "regulator" you are referring, but TS do not deal with individual cases and AF at best would just log the complaint.

eskbanker

lincroft1710 said:

PotentialEnergy said:

I do wonder if a regulator or trading standards body could help. Maybe Action Fraud?

I don't know to which "regulator" you are referring, but TS do not deal with individual cases and AF at best would just log the complaint.

....and none of them have any jurisdiction over non-UK companies anyway!

PotentialEnergy

But PayPal is regulated by the FCA.
It has questions to answer.

I asked for sight of what evidence the vendor had provided them.

Silence,  just closing my appeal saying process followed.  In the meantime, fresh ts and cs were issued focused on vendors.

Leaves me wondering "Did PayPal do Due Diligence when authorising the vendor?" 

Thanks

Okell

PotentialEnergy said:

... Leaves me wondering "Did PayPal do Due Diligence when authorising the vendor?" 

Thanks

Wasn't it you that didn't do due diligence when you didn't check the vendor's T&Cs and thus didn't notice the contract was governed by the laws of the state of Delaware?

PotentialEnergy

Great efforts were made to contact the vendor in parallel with PayPal appeal.
The UK contact just sent stuff through to Luxembourg outfit who said I was contacting wrong people as they didn't deal with PayPal.
So, sending buyers in circles isn't what you expect of a "properly vetted" business approved by PayPal.

In UK, EU and Delaware, the 14 day cancellation rights for online sales exist. My cancellation rights were not respected. PayPal had the opportunity to exercise that and chose to ignore it.

The FCA may scrutinise PayPal's lack of action. 

A_Geordie

PotentialEnergy said:

In ... Delaware, the 14 day cancellation rights for online sales exist. My cancellation rights were not respected.

Are you confident about that statement? As far as I'm aware the State of Delaware does not provide consumers with 14 day cancellation rights for online sales. Where's your source for this, and please don't tell me you used AI to get the answer.

born_again

PotentialEnergy said:

Great efforts were made to contact the vendor in parallel with PayPal appeal.
The UK contact just sent stuff through to Luxembourg outfit who said I was contacting wrong people as they didn't deal with PayPal.
So, sending buyers in circles isn't what you expect of a "properly vetted" business approved by PayPal.

In UK, EU and Delaware, the 14 day cancellation rights for online sales exist. My cancellation rights were not respected. PayPal had the opportunity to exercise that and chose to ignore it.

The FCA may scrutinise PayPal's lack of action. 

PayPal do not vet business using their payment systems. Just the same as Visa, Mastercard or Amex do not. Any vetting is down to retailers merchant bank.

https://www.dsa.org/advocacy/existing-laws-and-regulations/cooling-off-law---delaware

But makes no mention of online at all.