Is there a refund timescale defined by law?

Okell

Mishomeister said:

sheramber said:

Mishomeister said:

We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?

Have the company confirmed they have received it banc and agreed to a refund?

They gone silent and made no further contact. But as the courier was arranged by them, legally the yhad teh item back the moment courier picked it up. Whatever happenend to the item later (eg. got lost by the couriers etc.) bears no relevance to me.

You haven't answered my question:  Has the trader agreed that you are entitled to a refund?

In answer to your original question, whether there is a legally defined timescale for paying a refund, it's from that point that the 14 days technically starts to run.  

Mishomeister

Okell said:

Mishomeister said:

sheramber said:

Mishomeister said:

We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?

Have the company confirmed they have received it banc and agreed to a refund?

They gone silent and made no further contact. But as the courier was arranged by them, legally the yhad teh item back the moment courier picked it up. Whatever happenend to the item later (eg. got lost by the couriers etc.) bears no relevance to me.

You haven't answered my question:  Has the trader agreed that you are entitled to a refund?

In answer to your original question, whether there is a legally defined timescale for paying a refund, it's from that point that the 14 days technically starts to run.  

The fact they arranged the courier for the itmer return automatically implies that they did agree it.

Okell

Mishomeister said:

Okell said:

Mishomeister said:

sheramber said:

Mishomeister said:

We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?

Have the company confirmed they have received it banc and agreed to a refund?

They gone silent and made no further contact. But as the courier was arranged by them, legally the yhad teh item back the moment courier picked it up. Whatever happenend to the item later (eg. got lost by the couriers etc.) bears no relevance to me.

You haven't answered my question:  Has the trader agreed that you are entitled to a refund?

In answer to your original question, whether there is a legally defined timescale for paying a refund, it's from that point that the 14 days technically starts to run.  

The fact they arranged the courier for the itmer return automatically implies that they did agree it.

Does it?

I don't think it implies anything other than that they are entitled to examine the goods to determine what the cause of failure is.

Had they agreed to refund before you sent the goods back?

Shevchenko01

There is nothing in the CRA 2015 that states the item must be returned first before a refund can be made.

If they have accepted your description of the damage or have supplied photos, for example, and they are satisfied that it is damaged, and you are eligible for a refund, then the 14-day clock starts ticking…you should get the refund even if it has not yet gone back.

What does the law (Consumer Rights Act 2015) say?

Section 20(15) of the CRA 2015 clearly states:

A refund under this section must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.

The only real excuse for not refunding within 14-days is a need for examination or testing to determine the cause of the damage or failure (as, at that point, they have not agreed that you are entitled to a refund).  Simply 'wanting it back first' is not a valid reason.