Wedding dress help urgently needed

Ayr_Rage

Ergates said:

Ayr_Rage said:

You shouldn't be asking an internet forum, get your daughter to take the dress back to the shop, show them the issue and ask what they can do.

However, she should've identified the issue last August if the actual size differed from the size stated from the website and from her measurements.

Not checking the fit because she was alone is a very weak excuse.

Does the shop offer alterations?

The OP's daughter doesn't need an "excuse".  She paid for a dress of size X and was given a dress of size Y.  

Yes, in hindsight, if she'd checked back in August they'd have more time to fix this but, ultimately, the seller should have provided a dress made to the correct measurements so fixing it shouldn't have been necessary.

As the order was not bespoke, just their XS size based on advice from the seller, maybe they'll comeback with "there is always some degree of tolerance in our sizing".

Ergates

Ayr_Rage said:

Ergates said:

Ayr_Rage said:

You shouldn't be asking an internet forum, get your daughter to take the dress back to the shop, show them the issue and ask what they can do.

However, she should've identified the issue last August if the actual size differed from the size stated from the website and from her measurements.

Not checking the fit because she was alone is a very weak excuse.

Does the shop offer alterations?

The OP's daughter doesn't need an "excuse".  She paid for a dress of size X and was given a dress of size Y.  

Yes, in hindsight, if she'd checked back in August they'd have more time to fix this but, ultimately, the seller should have provided a dress made to the correct measurements so fixing it shouldn't have been necessary.

As the order was not bespoke, just their XS size based on advice from the seller, maybe they'll comeback with "there is always some degree of tolerance in our sizing".

Which might be a defence if the daughter just ordered off a website.   But she was measured by staff in the shop who told her which size to order.

help_please1234

DullGreyGuy said:

help_please1234 said:

Ergates said:

help_please1234 said:

Ergates said:

Did she buy the dress from the manufacturer (with the shop acting as a middleman), or did she buy the dress from the shop?   (i.e. who did she pay?)

She paid the shop, there is only 1 branch in the UK. There offices/support is in Australia.

So the shop is part of the manufacturer?  (i.e. it's not a "general" dress shop that sells dresses from different companies) ?

Yes that's right.

There is a UK legal entity of Grace Loves Lace Limited who was owned by some Australian based persons, now it looks like they are making false declarations to Companies House but their accounts say they are owned by Grace Loves Lace PTY LTD in Australia

Almost certainly your contract is with the UK entity given you bought it in the UK. Your statutory rights are with the UK entity as the retailer not with the Australian Manufacturer. 

I'd be getting to the shop with the dress, original measurements and stated dress measurements at the earliest opportunity. 

Thank you so much.
We'll be off to London tomorrow xxxxx

born_again

Ergates said:

The OP's daughter doesn't need an "excuse".  She paid for a dress of size X and was given a dress of size Y.  

Yes, in hindsight, if she'd checked back in August they'd have more time to fix this but, ultimately, the seller should have provided a dress made to the correct measurements so fixing it shouldn't have been necessary.

As yet nothing has been said if dress fits or not, only that sizing is a different to order?

Ergates

born_again said:

Ergates said:

The OP's daughter doesn't need an "excuse".  She paid for a dress of size X and was given a dress of size Y.  

Yes, in hindsight, if she'd checked back in August they'd have more time to fix this but, ultimately, the seller should have provided a dress made to the correct measurements so fixing it shouldn't have been necessary.

As yet nothing has been said if dress fits or not, only that sizing is a different to order?

OP says the size difference was discovered after trying on the dress - so I would assume that means it didn't fit.

Skiddaw1

help_please1234 said:

On receipt she tried the dress on but being alone she couldn't fasten the buttons/ties properly and just thought she needed to tone up.

Seems pretty clear dress doesn't fit. OP's daughter presumably assumed, having briefly tried on the dress on reciept, that once she'd lost a couple of pounds/put on a different bra and had someone at hand to help her fasten the dress all would be fine.

OP, good luck with the trip to London- I hope shop is able to sort things out for your daughter. I'm sure she could do without additional stress so close to her wedding!

Okell

help_please1234 said:

DullGreyGuy said:

help_please1234 said:

Ergates said:

help_please1234 said:

Ergates said:

Did she buy the dress from the manufacturer (with the shop acting as a middleman), or did she buy the dress from the shop?   (i.e. who did she pay?)

She paid the shop, there is only 1 branch in the UK. There offices/support is in Australia.

So the shop is part of the manufacturer?  (i.e. it's not a "general" dress shop that sells dresses from different companies) ?

Yes that's right.

There is a UK legal entity of Grace Loves Lace Limited who was owned by some Australian based persons, now it looks like they are making false declarations to Companies House but their accounts say they are owned by Grace Loves Lace PTY LTD in Australia

Almost certainly your contract is with the UK entity given you bought it in the UK. Your statutory rights are with the UK entity as the retailer not with the Australian Manufacturer. 

I'd be getting to the shop with the dress, original measurements and stated dress measurements at the earliest opportunity. 

Thank you so much.
We'll be off to London tomorrow xxxxx

Before you go i suggest you check your daughter's measurements against GLL's sizing chart

How Our Sizing Works | Sizing and Measurements – Grace Loves Lace UK

and measurement instructions

How To Take Your Measurements - Grace Loves Lace – Grace Loves Lace UK

Is that how the shop assistant took the original measurements, and do you know what they were?

I think your daughter also needs to be prepared to answer these two questions:

(1)  when she tried it on back in august last year, couldn't one of the shop assistants have helped her to make sure it fitted?

(2)  why has it taken 8 or 9 months to realise it doesn't fit?


Good luck...