Cyber security, savings accounts and banks

Bigwheels1111

The black belt barrister on YouTube had this issue.
The bank states never give out personal info.
Then call him and ask for personal info.
Was a funny video.
I like the way chase do it, they send a notification through the app, when you login and accept it, security is passed.

Beddie

Barclays have called me in the past and asked me to confirm it's me on the call via their app - they send a notification and you confirm it before proceeding.

I think that's a good method of confirming the call is genuine without giving any details.

LHW99

I usually just ask for name and department (having apologised for not believing who they are) and then call back on my OH's phone to the usual number. It's First Direct (haven't yet had any others) and their phone operators seem pretty switched on at transferring to other departments.

Shylock_249

eskbanker said:

born_again said:
If on a landline. Then make sure that there is a dialling tone before calling. Or you could end up with fraudster still on the line.

I thought the basis of such scams was the fraudsters playing a recording of a dialling tone in order to trick the punter into believing that they'd terminated the previous call, so merely hearing a dialling tone isn't sufficient to be sure of not succumbing to the scam....

Yep, after the call, call someone else you know (have they still got the talking clock?) and speak with them, I'm told that that will clear the line.