A marketing tactic designed to maintain appearances

NorbieG

born_again said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

You are looking at taking them to court then.

born_again said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

You are looking at taking them to court then.

born_again said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

You are looking at taking them to court then.

Yes, as I was advised by Citizen Advice

NorbieG

cw8825 said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

What is the resolution you offered?

out of interest is there a reason for you not wanting subcontractors and would this apply to every situation or only here?

The resolution was to examine the brickwork cavity for possible rainwater damage, as there was a heavy storm that day and part of the unfinished brickwork section was left exposed from 3pm until 9:30am the following day.  During this period, relentless rainfall persisted throughout the afternoon, evening, and night.  Additionally, the inspection would assess whether a damp course insulation was applied, considering the lower part of the new brickwork was fitted in a way that partially protrudes over the foundation brick—raising concerns that damp coursing may not have been implemented. Alternatively, a reduction in the fee charged for the work was proposed.

I preferred not to have my work subcontracted to a third party to avoid potential complications if something went wrong. I wanted to sidestep the hassle of dealing with multiple parties, where each could shift the blame onto the other rather than taking responsibility. This concern applies universally to any situation, not just this specific case.

NorbieG

Okell said:

I think your complaint is with AHI rather than with Chekatrade

Anglian Home Improvements is affiliated with Checkatrade.  And Checkatrade have a Guarantee that covers Claims where Sub-Standard Work has been undertaken by a Tradesperson as long as Evidence is produced, the Eligibility Criteria are met, and no Exclusions apply. The Maximum Amount per Claim under the Checkatrade Guarantee is £1,000.

However, the Checkatrade Guarantee is not as straightforward as it appears—they repeatedly dismiss the evidence, acting as if they never received it, while continuously requesting the same documentation. After all the hassle, they then claim that compensation is awarded solely at their discretion. Makes you wonder just how many unfortunate customers have actually managed to access the compensation scheme.

born_again

NorbieG said:

cw8825 said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

What is the resolution you offered?

out of interest is there a reason for you not wanting subcontractors and would this apply to every situation or only here?

The resolution was to examine the brickwork cavity for possible rainwater damage, as there was a heavy storm that day and part of the unfinished brickwork section was left exposed from 3pm until 9:30am the following day.  During this period, relentless rainfall persisted throughout the afternoon, evening, and night.  Additionally, the inspection would assess whether a damp course insulation was applied, considering the lower part of the new brickwork was fitted in a way that partially protrudes over the foundation brick—raising concerns that damp coursing may not have been implemented. Alternatively, a reduction in the fee charged for the work was proposed.

I preferred not to have my work subcontracted to a third party to avoid potential complications if something went wrong. I wanted to sidestep the hassle of dealing with multiple parties, where each could shift the blame onto the other rather than taking responsibility. This concern applies universally to any situation, not just this specific case.

Your contract is with the company you engage to do the work AHI. Who they use to do the work, be that their own staff or a 3rd party makes no difference to you. 
Your action needs to be taken against AHI, as they are responsible to sort who they employ to do the work.

TBH, you would have been far better to have got a local company to do the work. Would most likely have been much cheaper as well.

CA advised you on the action to take, as people have on here.
You just to start the ball rolling with a letter before action & getting a independent report on the work done, to back up your case.

NorbieG

born_again said:

NorbieG said:

cw8825 said:

NorbieG said:

Okell said:

I think your complaint is with AHI rather than with Chekatrade

I've repeatedly raised complaints with AHI, and while they acknowledged them, they did nothing to resolve the issue. The manager even told me directly over the phone that he wouldn’t take any action.

Frustrated by the lack of response, I reached out to GGF and Checkatrade, both of which AHI is a member of. However, they also failed to intervene. Eventually, I was informed that they had contacted AHI and relayed my proposed resolution, but nothing further was done.

What is the resolution you offered?

out of interest is there a reason for you not wanting subcontractors and would this apply to every situation or only here?

The resolution was to examine the brickwork cavity for possible rainwater damage, as there was a heavy storm that day and part of the unfinished brickwork section was left exposed from 3pm until 9:30am the following day.  During this period, relentless rainfall persisted throughout the afternoon, evening, and night.  Additionally, the inspection would assess whether a damp course insulation was applied, considering the lower part of the new brickwork was fitted in a way that partially protrudes over the foundation brick—raising concerns that damp coursing may not have been implemented. Alternatively, a reduction in the fee charged for the work was proposed.

I preferred not to have my work subcontracted to a third party to avoid potential complications if something went wrong. I wanted to sidestep the hassle of dealing with multiple parties, where each could shift the blame onto the other rather than taking responsibility. This concern applies universally to any situation, not just this specific case.

Your contract is with the company you engage to do the work AHI. Who they use to do the work, be that their own staff or a 3rd party makes no difference to you. 
Your action needs to be taken against AHI, as they are responsible to sort who they employ to do the work.

TBH, you would have been far better to have got a local company to do the work. Would most likely have been much cheaper as well.

CA advised you on the action to take, as people have on here.
You just to start the ball rolling with a letter before action & getting a independent report on the work done, to back up your case.

Yes, you're right about using a local trader. However, I chose Anglian Home Improvements because I've known of them since the 1970s. Their long-standing reputation, combined with the salesman's assurances that their work would be superior to what I could get for half the price elsewhere, convinced me to go with AHI. I expected their work to be first-class compared to what a local trader might offer.

In the past, I made the mistake of hiring a local trader for another job a few years ago, and they did a poor job. When I asked them to fix it, they refused, leaving me to handle the repairs myself. I didn't want to go through that ordeal again, so I opted for a large company that I believed would be reliable—one that would address any issues without hesitation.

Unfortunately, the very problem I feared has happened with this large company, because it was a local trader who AHI contracted my work to.

sheramber

combined with the salesman's assurances that their work would be superior to what I could get for half the price elsewhere,

What else woukd he say?

He wasn’t going to say you get the same quality for half the price elsewhere.