Venting - since smart meter installed

Marvel1

I have no questions so more venting as I have no ides what is going on.

"Smart" meter installed March both gas and electric (British Gas) - old was on prepayment meter, requested credit meter.

No clue how I was paying at first, it wasn't commissioned properly and nothing was set-up.

Early April - enginner, miscommunicaiton as thought he was installing them.

Early April, meters switched to pre-payment mode - I topped up both.

Lost balance on gas within a week, hardly been used,. got it back.

Asked for credit mode to pay by Direct Debit, told to wait 28 days - why I don't know.

Middle of April, new supplier found (EDF) as cheaper tariff - direct debit.

Late April new supplier and in credit mode - sorted.

Late April on same day of switch or day after, old supplier offering cheapear tariff - direct debit, ok back to you - started 2nd May.

First Direct Debit due 3rd May - expecting today as first working day - nothing taken out

Wondering what happened to the credit on the meters when it was on pre-payment.

Gas I don't think is sending readings as nothing on the Bright app for gas, electric I think is updating, IHD has never worked.

British Gas for some reason I cannot send readings:

"We've already got your meter reading

Thank you for submitting a meter reading for this account. If you think the reading you gave us was wrong, you can chat to one of our friendly advisers online, and we’ll be happy to help."

I haven't submitted anything for 2 days.

On chat now: Prepayment balance what happened to it and why hasn't my Direct Debit being taken and why can't I increase it.

EDIT: 50 mins later and getting no-where on the chat - all I do far is confirm my name/address to 6 different pople as getting passed around.

Only now finally I can explain what my issue is - refund of pre-payment!

EDIT2: Phone tomorrow to the correct team.

karvala

Thanks for a reminder on why I never deal with British Gas.  The former national monopolies are an absolute nightmare to deal with.  British Gas, British Telecom, British Airways; they are all on my banned list.