Train Delay Compensation Website Issues

banana387

Is this just me? 
Whenever I try to claim compensation on the Chiltern website for delayed trains the interface is very dodgy. The main issue I face is not being able to type details in the text box. I have to reload the page multiple times and click my mouse in a verrrry specific spot for me to be able to type. 

It is rather annoying, I have tried different browsers and computers too. 

Hopefully there is some fix if it's just me!

Nasqueron

Just lodge it on the train company's own site, it's almost always easier and quicker

Neil49

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

daveyjp

Neil49 said:

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

Incorrect.

Delay repay claims are made direct to the train operator causing the delay, or if more than one train operating company was used on a journey any of the operators used.

Refunds for abandoned journey are made via the original retailer.

Neil49

daveyjp said:

Neil49 said:

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

Incorrect.

Delay repay claims are made direct to the train operator causing the delay, or if more than one train operating company was used on a journey any of the operators used.

Refunds for abandoned journey are made via the original retailer.

I'm quoting from the Chiltern Railway website. 

martindow

daveyjp said:

Neil49 said:

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

Incorrect.

Delay repay claims are made direct to the train operator causing the delay, or if more than one train operating company was used on a journey any of the operators used.

Refunds for abandoned journey are made via the original retailer.

I don't think this is right.  If several operators are involved, you should claim from the one causing the delay.  If a delay means a connecting service is missed, you claim from the delayed train's company for the percentage of the complete journey fare based on the number of minutes late you arrive at the destination.  If the delay is entirely on the last leg of the journey you claim from that company, again a percentage of the fare for the complete journey.

If you claim from an incorrect company, they may reject the claim on the basis they were not responsible for the delay.  In some cases they will pass then it on to the correct company or you will need to resubmit the claim yourself, but in either case there will be a delay in processing the refund.

Nasqueron

Neil49 said:

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

That was my mistake sorry

If you can't load Chiltern site, do it via the delay repay site  

daveyjp

martindow said:

daveyjp said:

Neil49 said:

Nasqueron said:

Just lodge it on the train company's own site, it's almost always easier and quicker

Chiltern is the company website. 

Just be aware that any claims for delay have to be via the company you originally purchased through.

Incorrect.

Delay repay claims are made direct to the train operator causing the delay, or if more than one train operating company was used on a journey any of the operators used.

Refunds for abandoned journey are made via the original retailer.

I don't think this is right.  If several operators are involved, you should claim from the one causing the delay.  If a delay means a connecting service is missed, you claim from the delayed train's company for the percentage of the complete journey fare based on the number of minutes late you arrive at the destination.  If the delay is entirely on the last leg of the journey you claim from that company, again a percentage of the fare for the complete journey.

If you claim from an incorrect company, they may reject the claim on the basis they were not responsible for the delay.  In some cases they will pass then it on to the correct company or you will need to resubmit the claim yourself, but in either case there will be a delay in processing the refund.

You can submit a claim to any of the operators used and they should pass it to the one which caused the delay.

This may delay the claim, but the correct procedure has been followed by the passenger.