Universal credits over payments

Titchys

My employer pays me weekly but on random days, this has cause no end of problems with Universal Credits payments, for example between the 15th March and 16th of April, I was paid 5 lots of wages into my bank, BUT only 3 lots were registered with HMRC, so universal credits paid us more money to cover the 2 weeks they think I did not work.

This issue has been going on now for 3 years, as soon as I see them paying us to much I put the money to one side ready for when they ask for it back, the thing is, I now have 2K put to one side in over payments and can not get hold of anyone to pay it back.

In the past I have the called universal credits number and a case manager will call me back and will get a letter generated so I can pay money, but I have been unable to get hold of a case manager for the last 3 months, I am told some one will call me within 48 hours but they don’t, so I call again and request another one, I have also left messages on my Journal and these are ignored, I have also called the universal credits debit management team and they say they can not help me unless I have a letter.

Has anyone else issues trying to pay back money that they know/think they owe?

kaMelo

UC assessment periods are monthly, how much you qualify for is based upon all the information received within that assessment period, not just individual weeks.

More to the point, how are you meant to be paid, weekly or monthly? If this is not what your employer is doing then maybe you should be having a word with them.

Newcad

You might want to have a word with HMRC as well.

Your employer has a legal duty to report wages correctly and on time, if they are not doing that it can look like fraud to HMRC.
Plus it can cause problems like the RTI for UC purposes that is happening to you.

HMRC will give them a sharp slap to do it correctly in future, and possibly/probably a penalty.
https://www.gov.uk/guidance/what-payroll-information-to-report-to-hmrc
https://www.gov.uk/guidance/what-happens-if-you-dont-report-payroll-information-on-time

Or you could print those pages out and send them (anonymously) to your employer?