We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
CIFAS Marker Hell

Manch
Posts: 3 Newbie
in Credit cards
Hi
My husband had a CIFAS marker placed in his accounts last year after he was the victim of a rather unpleasant and sophisticated fraud. The whole experience was horrendous and at the time we were grateful for any measures to prevent further fraud happening. Fast forwards 12 months and we are finding it almost impossible to apply for a new credit card. He’s been to the bank with ID documents etc and still we are being kept in the dark regarding a credit card application made 4 weeks ago. Furthermore they (Santander) refuse to speak to him on the phone about it, yet the branch can’t provide any information. This is despite being a long standing Santander customer with current accounts, ISA etc all with them.
My husband had a CIFAS marker placed in his accounts last year after he was the victim of a rather unpleasant and sophisticated fraud. The whole experience was horrendous and at the time we were grateful for any measures to prevent further fraud happening. Fast forwards 12 months and we are finding it almost impossible to apply for a new credit card. He’s been to the bank with ID documents etc and still we are being kept in the dark regarding a credit card application made 4 weeks ago. Furthermore they (Santander) refuse to speak to him on the phone about it, yet the branch can’t provide any information. This is despite being a long standing Santander customer with current accounts, ISA etc all with them.
Is this normal? Can we get the CIFAS marker removed? It feels like another win for the fraudsters that this is still affecting our lives 12 months on. I worry what will happen when we try and remortgage later this year.
Any advice would be appreciated.
0
Comments
-
According to a search CIFAS markers can last from 13 months to 6 years.
You'll have to check exactly what type of marker has been recorded.
Hopefully you have already made a request here
https://www.cifas.org.uk/dsar
0 -
Are your Santander current accounts, ISA etc still open?0
-
Why was the marker imposed ?0
-
Manch said:Hi
My husband had a CIFAS marker placed in his accounts last year after he was the victim of a rather unpleasant and sophisticated fraud. The whole experience was horrendous and at the time we were grateful for any measures to prevent further fraud happening. Fast forwards 12 months and we are finding it almost impossible to apply for a new credit card. He’s been to the bank with ID documents etc and still we are being kept in the dark regarding a credit card application made 4 weeks ago. Furthermore they (Santander) refuse to speak to him on the phone about it, yet the branch can’t provide any information. This is despite being a long standing Santander customer with current accounts, ISA etc all with them.Is this normal? Can we get the CIFAS marker removed? It feels like another win for the fraudsters that this is still affecting our lives 12 months on. I worry what will happen when we try and remortgage later this year.Any advice would be appreciated.
Normally the former means that lenders will conduct additional ID checks, but these usually take a few days at most, the latter makes banking very difficult for six years.
For the remortgage if you are just going to get a new rate from your existing lender then they will not do any ID checks, if you are looking to borrow more or move to a different lender then they will need to conduct full checks. As above, if it is a victim of fraud marker that might slow things down slightly, if it is a fraud marker then it will make it impossible.0 -
If your other Santander accounts are still open, that indicates that you have a protective marker, which should not be a serious problem. I suggest that you get reports from the credit reference agencies:You can then look for a reason why you might be considered a poor credit risk. It is not unknown for fraudsters to take out a loan in someone else's name and not pay it off.0
-
GeoffTF said:If your other Santander accounts are still open, that indicates that you have a protective marker, which should not be a serious problem. ...
Banks just don't want to do extra checks and to get yet another potentially risky customer.
0 -
grumpy_codger said:GeoffTF said:If your other Santander accounts are still open, that indicates that you have a protective marker, which should not be a serious problem. ...
Banks just don't want to do extra checks and to get yet another potentially risky customer.0 -
GeoffTF said:If your other Santander accounts are still open, that indicates that you have a protective marker, which should not be a serious problem. I suggest that you get reports from the credit reference agencies:You can then look for a reason why you might be considered a poor credit risk. It is not unknown for fraudsters to take out a loan in someone else's name and not pay it off.
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
GeoffTF said:grumpy_codger said:GeoffTF said:If your other Santander accounts are still open, that indicates that you have a protective marker, which should not be a serious problem. ...
Banks just don't want to do extra checks and to get yet another potentially risky customer.Life in the slow lane0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.9K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 453K Spending & Discounts
- 242.8K Work, Benefits & Business
- 619.6K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards