Cctv and alarm questions

blackstar

Hi all

I got a new cctv and alarm fitted a few days ago. I got the below:

Supply and installation of new 2 camera 8MP system with new 4CH DVR 1TB installed in loft, new Pyronix hybrid alarm system with 2x PIR sensors, 2x door sensors, 1x keypad, 1x fob, 1x wired outdoor siren.

They helped me install 2 apps. Home control 2.0 and HIK connect.

My questions are

1) I keep forgetting to turn off the burglar alarm and go to open the back door in the morning and off the alarm goes. Is there anyway to put a schedule on the alarm?

2) the front cctv only picks up about 80% of person motion. The ring camera picks up far more. Is this normal? I did ask the conpany who installed it and they said as camera is so high up, right under gutter or a 2 story house, that is the reason why it doesn't always pick up as much as a ring camera.

3) also the company who installed it has access to my cctv. Ie also the motion detection clips. It's odd as at first I asked them to please adjust the line on the driveway as was getting my neighbours walking up their path setting off the motion detection. They said they can not access it. So I set a temporary password for them to get in. I then changed it back after they made adjustments. The adjustments were not enough so I asked them to adjust again but didn't change the password and they logged in even though I had changed the password to only one I knew.
I asked them how did you log in as I changed the passwrd and they said they have access for 1 month to my system after installation. They said
"When we register the system in our professional Hik partner pro account we have 30 days to adjust settings "
does this sound right.
Thought it was private?
Why ask me to temporary change password as they cant access it first?
Thanks all