EON Next switching tariffs at EON Next itself, not moving to another supplier.

converse

I'm getting conflicting advice. Our fixed tariff at EON (Next) has a £50 exit fee per fuel if we move to another supplier (fair enough), but it's not clear if it's free to move to another other tariff at EON Next itself. Asked online chat person at EON and was told I would be charged unless I was at the end (or within the final few weeks) to switch, whereas google searches and Ts&Cs seem to all differ.

We fixed a few months ago 12 and 24 month fixes are now better value, however they aren't £50 to £100 exit fee better value!

Rodders53

EoN incorrectly charged me the exit fee when I moved from a Fix with them to EoN Next Drive tariff a few months back...  Quick call to CS got that sorted.

Ask on the Eon Community forum or call them and speak to a human rather than the bot?  Be more specific with the fix you are on and version number they change moment by moment almost.

Largs

I asked about this recently by telephone and was advised I would be charged for an internal change.  Their community area seemed to say the opposite so I emailed in to customer service and asked and this was the reply.

"Thank you for your message. I can confirm that exit fees won't be charged when switching to a new E.ON tariff. If you notice that an exit fee has been applied to your account, please let us know, and we can correct this for you.

If you have any more questions or need further assistance, feel free to reach out."