We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Energy Refund
I have contacted Britih Gas three times to request a refund on my account.
I am £1045 in credit and they have given me a different excuse each time.
I cannot claim a refund 3 days before my next payment and 3 days after the payment is confirmed.
Now they are saying my account as to be checked by their billing department which will take
7 working days.Any advice gained by past experience would be appreciated
I am £1045 in credit and they have given me a different excuse each time.
I cannot claim a refund 3 days before my next payment and 3 days after the payment is confirmed.
Now they are saying my account as to be checked by their billing department which will take
7 working days.Any advice gained by past experience would be appreciated
0
Comments
-
I'm not sure there is much to suggest, refusing a refund when they are just about to bill you makes sense.If it is a large refund then it will need to be signed-off before it is issued.0
-
You could switch to someone else - they have to pay you then. Watch out for exit fees thoughNever pay on an estimated bill. Always read and understand your bill1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards