Amazon small claims help, please!

Homewardboundatlast

Hi,

I bought a washing machine from Amazon on 5th March 2025 for £489. They cancelled the order on the day of the delivery. Despite numerous calls, filling in incident forms etc., I am still unable to obtain a refund.
I am a disabled pensioner and my wife has MS. We know they are trying to exhaust us, and it's working. Please can anyone give any advice on how to proceed?

<Many thanks in advance.

la531983

Speak to your bank and do a chargeback/S75 (depending on how you paid?)

Could be sorted very quickly if you did this.

sheramber

Homewardboundatlast said:

Hi,

I bought a washing machine from Amazon on 5th March 2025 for £489. They cancelled the order on the day of the delivery. Despite numerous calls, filling in incident forms etc., I am still unable to obtain a refund.
I am a disabled pensioner and my wife has MS. We know they are trying to exhaust us, and it's working. Please can anyone give any advice on how to proceed?

<Many thanks in advance.

How did you pay?

Aylesbury_Duck

They won't be intentionally trying to exhaust you.  They're a massive company and sometimes things go wrong.  You're unfortunately one of the very small minority for whom things go wrong.

savergrant

Is the order cancelled or the delivery?
When I bought a washing machine from amazon they gave me a delivery slot and I set my alarm to be ready for them, 5 minutes before the slot opened I had an email to say 'delivery cancelled by purchaser', then another email to say it was their mistake. They rescheduled the delivery for three or four days later.
What does your purchase history show?
If amazon do refund they push amazon credit as the quick option....

born_again

Is this a Amazon purchase or a MarketPlace seller?

Either way, will be a debit or credit card payment.
Contact you bank for non receipt of goods chargeback.👍

sheramber

What have Amazon said about the refund?

Normally Amazon do not take payment until order is shipped.