novatech

peter_the_piper

Orininally I was going to put this under the 5 star forum but have since changed my mind. Recently my computer started smeling of electrical burning so it went back to the supplier, this is another story. Because of this I phoned Novatech and asked for their cheapest barebones computer to include a 40g h/d. Quoted £199 +vat, not the cheapest I know but their usually good and I was in a hurry. Came the next day and was up and running within a short while. When I went to their website I found that I could have got a cheaper one,add a H/d and I would have saved about £50-£75. I sent 2 e-mails to them using their internal system(not sure if this is a diversionary tactic as I received no replies.I then phoned customer service who put me through to the original salesman.After some chat saying how unhappy I was and that I would accept memory etc to make up the difference, he said he would come back to me. He didn't of course.
I then phoned 2 days later but had to leave a voicemail, no reply. ditto yesterday. Pretty sure he is waiting for me to give up. What I want to know is 'am I right to want them to make up the difference as I consider I was ill-advised in the 1st place'?

JohalaReewi

Tricky one. Did you ask for the cheapest system with a HDD and you subsequently found out it was cheaper to buy a system without a HDD and add a separate HDD yourself. Or did you find the same (or similar) system with a HDD included for less than you were quoted?

peter_the_piper

I asked for the cheapest base unit and enquired if this included a h/d, not asking if it was attached or not. They replied it had a h/d not stating that it was attached. Once I had a working computer I found they did a slower one(2.2) which did not include a h/d for a lot less but they also did a faster one (2.6) which had they added a drive at £29.00 approx it would have still been about £50-£75 less. Its no prob to install a hard drive and only takes less than 5 mins including unscrewing the case.
I'm not sure if I'm being difficult but a complete novice would not ask for a baase unit so some computer competancy on my part should have been assumed.
Peter.

peter_the_piper

Got no luck with Novatech, their customer service is very unhelpful and not interested in getting back to you. Not being cooperative has cost them a complete computer system as well as a laser printer. 'I don't care if you don't adivse your daughter to buy from us' is all I got. The cost of a stick of memory and a cd rw against a new system is a bit of a no brainer really.
Oh well last time I buy from them
Peter.

RedOnRed

Computers are the worst thing to buy for ever falling prices.

I remember the first one I bought 13 years ago. I rang the company a few weeks after buying it saying i'd seen the same much cheaper else where. I don't blame them for not offering me a refund or exchange.

You have to buy them and not look at any prices for at least the next six months, coz you'll only be gutted.

peter_the_piper

The cheaper price was from an advertising e-mail I received once the new computer was up and running and dated theday I ordered.. Not having a working comp I had to rely on them to give me what I asked for, their cheapest barebones/base unit with a hard disk.
Peter.