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PC problem/blue screen

Coz

Coz Posts: 124 Forumite

Part of the Furniture

10 Posts

Combo Breaker

30 April at 7:38PM edited 1 May at 5:36PM in Techie Stuff

When starting up the PC (pre built bought less than a month ago, Windows 11), there is a blue screen with a message saying 'memory management'. Also we get a couple of other messages... one that mentions 'kernel mode heap corruption' and another that mentions 'critical process died'.
Does anyone know how to fix this?

0

Comments

Frozen_up_north Posts: 2,643 Forumite

30 April at 8:43PM

Return it, sounds like a hardware/motherboard/memory fault.

3
prowla Posts: 13,835 Forumite

30 April at 9:07PM

It could be a loose memory card.

1
Jim431 Posts: 140 Forumite

1 May at 10:22AM

Maybe this

"Blue Screen of Death (BSOD) appearing after installing the KB5055523 April update or the KB5053656 March preview update"

https://windowsforum.com/threads/fix-windows-11-24h2-secure_kernel_error-0x18b-bsod-after-kb-updates.360999/

It is fixed in the latest update KB5055627 but you may need to do some research on how to fix in the meantime.

https://support.microsoft.com/en-us/topic/april-25-2025-kb5055627-os-build-26100-3915-preview-9324a361-965a-4496-8fd8-ba8a9de9fc38

1

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