Trading 212 - where to find the 'free shares'

Yorkie006

Hi, I opened a Stocks ISA on Saturday using the MSE code to receive free shares. I deposited £1 and bought some shares, then got a confirmation message on screen that I got free shares of Alphabet. Where do I find those?
When I look at the portfolio, only the shares I bought are shown.
Also, when I try to enter the code again, it says that I already received free shares so the code obviously worked the first time. 
Thank you!

Voyager2002

The shares should be in your trading account: they cannot go into your ISA.

If you did not open a trading account as well as an ISA, contact them through chat and ask what to do next.

Yorkie006

Voyager2002 said:

The shares should be in your trading account: they cannot go into your ISA.

If you did not open a trading account as well as an ISA, contact them through chat and ask what to do next.

What do you mean by 'trading' account? Is that 212 Invest or 212 CFD? I haven't opened either of those because I did not know I needed to. Their chat is useless, it's just a bot that keeps sending me in circles but none of the answers are helpful...

janusdesign

Voyager2002 said:

The shares should be in your trading account: they cannot go into your ISA.

the free fractional shares can go into an ISA - I opened an S&S ISA account on the 19th with a £10 deposit and the MSE code.

Yorkie006 said:

Hi, I opened a Stocks ISA on Saturday using the MSE code to receive free shares. I deposited £1 and bought some shares, then got a confirmation message on screen that I got free shares of Alphabet. Where do I find those?
When I look at the portfolio, only the shares I bought are shown.
Also, when I try to enter the code again, it says that I already received free shares so the code obviously worked the first time. 
Thank you!

a few days later got a fractional shares of Coca Cola and they're inside my Stocks ISA account...

that £10 cash is earning interest and the free Coke shares are counting towards this years ISA allowance - confirmed via their AI bot...

Yorkie006 said:

Hi, I opened a Stocks ISA on Saturday using the MSE code to receive free shares. I deposited £1 and bought some shares, then got a confirmation message on screen that I got free shares of Alphabet. Where do I find those?
When I look at the portfolio, only the shares I bought are shown.

I haven't bought any shares and like you only have their Stocks ISA, but the above first screenshot is from the pie chart link at the top and shows my fractional shares there under the Stocks ISA dropdown.

any chance you bought Alphabet shares and they're being shown combined with the free shares ?

failing that, and if you're getting nowhere with the chatbot, you could try emailing them.