Problems with Parcel Monkey/Parcel Force

BHM4915

I booked and posted a parcel with the mention couriers which was supposed to be delivered on Friday to a friend of mine in London.  Parcel Force have said the addressee has refused the parcel at the door and returned the package to Parcel Maonkey depot.  My friend works from home and was at home all day and Parcel Force did not call to his apartment.  Parcel Monkey not want me to pay £20.00 to have the package returned to sender or destroyed.  I only paid 11.00 to post the package in the first place.  I'm getting no help from either company.  The contents of the package are guitar parts.  My friend is building me a lightweight guitar as im a terminally ill musican with pulomary fibrosis.  The build will take a few months and time is against me.  I need this package delivered asap.  Can MSE help.

TimeLord1

Parcelforce will typically send you a notification (via email or text) when your parcel is on its way or when they've attempted a delivery.  You should be able to check details online also. You state apartment was it a call bell door keypad entrance?

Is it possible they were refused by another resident?

TimeLord1

Contact Parcel Force directly; they don't normally ask for payment to return an undelivered item. 

ballisticbrian

Yep. What ^ he said.

tbriggs166

I use parcel monkey for parcel force and if they miss the delivery they will try two more times, so as you have mentioned it must have been directly refused by someone otherwise they would have tried again the next day. If your friend didnt refuse it then is there a ring camera or similar to prove parcel force didn't deliver to your friends door or find out who refused it.

tbriggs166

Just a extra note but im sure you are aware If you log in to your parcel monkey account you will be able to get the parcel force tracking number. Then be able to get an exact time that parcel force refused it to be able to match it against any ring cameras or cctv