Nectar Card Debacle

englandsrose

So yesterday I had an email to say I had spent all my Nectar Points while I was at work 150 miles away from the location they had been spent. So I got onto Nectar, who said I was only a named user and they needed the primary user to get in touch, clue me being confused I've had this account forever and opened it alone. No matter what I said they would not talk to me. They froze my account, so I asked can they remove me from this account then as clearly someone has done something with it, they said only the primary user can do this, I said you can't even move me off an account? What if the names user is dead, they asked me for the name of that person, I said there isn't one it's me! But anyway I have had to create a new account with a different email address and my email address is tied to this account, there was only £25 taken, but that's not the point. What if the Primary Account holder was an abusive ex and it needed their permission to be removed from an account? Surely as a grown adult I have the right to be removed from an associate (I will die on the hill that I created this account on my own)!

Mark_d

It sounds like a criminal matter.  Someone had fraudulently taken over your account.  I would report this to the police.

Why do you needed to be removed from the account?  If it a problem if someone else is earning points which you are able to spend?  Of course you can simply destroy your nectar card if you don't want to be using this account

born_again

If they are your points. Why do you want removing from the account?

If you use the app, you have a option to lock the points so they can not be spent.

eskbanker

In such situations where the front line staff assert that they can't discuss the issue with someone they (wrongly) believe not to be the account holder, I think my approach would have been to regard the matter as a data breach and contacted the company's data protection officer in order to ascertain what had happened, with a view to the account and points being reinstated.

https://www.nectar.com/about/privacy-and-legal/privacy-policy#ContactUs

I'm sure there have been plenty of similar reports of Nectar accounts being breached, so it'll be familiar territory, and shouldn't be difficult to resolve....

englandsrose

born_again said:

If they are your points. Why do you want removing from the account?

If you use the app, you have a option to lock the points so they can not be spent.

As soon as I contacted them to say the points had been spent without my consent they blocked the app and wouldn't let me do anything or log in, until the PRIMARY card holder got in touch. They just will not speak with me at all, I'm tied to some random person and I can't even request to be unattached which I think surely is a basic human right??!

Aylesbury_Duck

englandsrose said:

born_again said:

If they are your points. Why do you want removing from the account?

If you use the app, you have a option to lock the points so they can not be spent.

As soon as I contacted them to say the points had been spent without my consent they blocked the app and wouldn't let me do anything or log in, until the PRIMARY card holder got in touch. They just will not speak with me at all, I'm tied to some random person and I can't even request to be unattached which I think surely is a basic human right??!

I don't think it ranks alongside the usual basic human rights.

Alderbank

The ECHR disagrees with you.  They say it is a basic human right. The Human Rights Act says: Every natural or legal person is entitled to the peaceful enjoyment of his possessions.

Protocol 1, Article 1 of the Convention for the Protection of Human Rights and Fundamental Freedoms says 'No one shall be deprived of his possessions except in the public interest.'

The OP's claim is that he has been deprived of the peaceful enjoyment of his nectar points.

Next stop Strasbourg!