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Cannot access student finance acct online
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kezzygirl
Posts: 996 Forumite
Hey everyone. I had two student loans: plan 1 and plan 2. Plan 2 has been paid off, and a balance remains on plan 1.however, since then I've been unable to access my repayment account online. I can log in, but a message pops up saying I cannot manage My account online. I've been in touch with slc and they said to try a different browser, try a laptop instead of mobile yaddy yaddah. All of which I've done, without success. I cannot access it at all and I'd really like to keep on top of how much I owe. Anyone any ideas or had this same problem?
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Keep phoning them. Outline the steps you have taken and hope someone finds the reason. Can you ask for a written statement to be posted to you?I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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