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PCN received for wheels touching yellow zig zags

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Hi, I have received a PCN from a private car parking company, I was parked in a disabled bay with a valid blue badge, on one side my wheels were touching the yellow zig zags, I have contacted the store I was visiting but they don’t want to know, I have submitted an appeal to the car parking company, is there any other action that may help me with this please?

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