Dispute with a garage

pinkshoes

imnotamechanic said:

Thank you all for your replies, my post was genuine. I have since spoken to the citizens advice bureau and from a free legal helpline and am following their advice in an attempt to resolve the matter. In case you are interested, there has to be a contract in place between the consumer, me, and the service provider, in this case the garage. It can be verbal or written. Without a contract a consumer is not bound to pay for the service. I am willing to pay for some of the work, but not for an unrequested ‘service’. I am attempting to negotiate.  My car was towed to the garage by The AA, it was a sunday so the garage was closed. Thank you again….

It would help if you could answer some questions if you want advice...

How did they get the car keys if it was shut?

How did they know how to call you if they didn't have your name and number as you'd never spoken to them?

What work did they carry out and how much did they charge? Which part of this are you disputing? (e.g. they had a broken down car and they fixed it. Are you saying they did more work than they needed to?)

Surely leaving a broken down car and the keys is a contract in its own right to have it repaired? Otherwise why leave the keys?

born_again

imnotamechanic said:

Thank you all for your replies, my post was genuine. I have since spoken to the citizens advice bureau and from a free legal helpline and am following their advice in an attempt to resolve the matter. In case you are interested, there has to be a contract in place between the consumer, me, and the service provider, in this case the garage. It can be verbal or written. Without a contract a consumer is not bound to pay for the service. I am willing to pay for some of the work, but not for an unrequested ‘service’. I am attempting to negotiate.  My car was towed to the garage by The AA, it was a sunday so the garage was closed. Thank you again….

So who told the garage what was the issue & provided the keys?