British Gas electricity end of contract refund?

Mrupsidedown

My mother's house was sold at the end of March.
British Gas supplied the electricity using an online account and paying monthly DD.
They said there is a small refund of about £5.
My recollection of the account was about £150 credit.
No one was living there and I reduced the DD to £15 PCM for the last month as usage was so low.
The latest bill on the British Gas web site account is for April 2024.
I requested a paper bill in the last week, but nothing delivered so far.
What do I do?

la531983

Wait until the final bill is seen to see how its been calculated.

born_again

Did you supply a closing reading?

brewerdave

born_again said:

Did you supply a closing reading?

And ,more importantly, did the new owners set up an account immediately - otherwise you could be being charged for the period between sale and the date that the new owners got round to dealing with BG ! Looks likely as you shouldn't be able to see a bill for April !

FrugaiMacDugal

Account may have been £150 in credit, but when was previous bill, there may've been a bill to be deducted, think BG bills are every 3 months.

QrizB

My recollection of the account was about £150 credit.
No one was living there and I reduced the DD to £15 PCM for the last month as usage was so low.
The latest bill on the British Gas web site account is for April 2024.

Standing charges are almost £1 a day now. £150 plus £15 a month will barely cover them from April 2024 to March 2025.

Mrupsidedown

Thank you for your comments.
The property has a smart meter.
The last bill I read in February or March this year indicated a credit of circa £150.
The latest bill on British Gas web site is for 14th February 2024, whereas prior to account closure the billing was upto about February 25.
The transaction details end on 15/2/24 with a miscellaneous document charge of £57.39.
I received an email dated 29/3/25 for the final bill which was £7.78 in credit, hence my query.
The BG chatbot does not respond.
I emailed them requesting the last years bill.
Maybe I should buy shares in Centrica?  easy money