Interactive Investor - calculation of 25% tax free cash when holding Index Linked Gilts

leosayer

Nice work Lowtrawler - the only sensible outcome. However II's behaviour leaves a sour taste as described by SnowMan above.

The PO don't come out well either. They claimed that II will carry out manual calculations, when in reality II only said they can. That's a material difference that has been glossed over.

In effect, II have given themselves a free pass and the PO let them get away with it.  I have little confidence that II will actually perform these manual calculations unless they are prodded every time.

II would do well to reflect on the FCA's Conduct Rules in particular:
Rule 4: You must pay due regard to the interests of customers and treat them fairly.
Rule 6: You must act to deliver good outcomes for retail customers.