HSBC / First Direct login problems? App seems fine but not browser?

boco803

Just wondered if anyone else has experienced login issues with a desktop browser?

I've updated the apps for both on my mobile (which admittedly is quite old, but the app works fine, else app wouldn't update or I wouldn't be able to unlock my security code).

I can log into my accounts via the apps, but unable to seemingly generate logon codes using the app / device to view my accounts on a desktop browser (Firefox).

Is this a known issue?

flaneurs_lobster

Working fine here for first direct (Android app v 5.10.1), Chrome on Windows box.

Theleak250

I don’t know if it’s connected, I tried to update the app and it’s just got stuck.  So I cannot generate a login code as the old app is removed but the new update won’t install. iPhone.

Edit: i restarted the phone it’s all working now.