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Has anyone used Paying Too Much travel insurance?

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Used this company for my upcoming holiday to the states as mentioned on MSE website to try these for insurance for people with long term conditions.
I am having great difficulty communicating with them at the call centre which does not appear to be based in the UK.
They were supposed to call me back but haven't. 
I travel next week and need to advise before I go on holiday, I have been diagnosed with another chronic condition.
Has anyone had any joy or difficulties with this company? I had to pay £800 for this policy but am anxious given my experience with customer services thus week.

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