Omaze £10 prize can only be used to buy more tickets?

Victoria25

I recently decided to try Omaze for a few months with a £20 monthly subscription. Since February I've won two "£10 prizes", but each time it is impossible to claim it as cash, or even use it to reduce the next month's subscription. The only option I'm offered to use my "prize" is to buy more tickets in the next draw. This seems dubious/unethical if not explicitly fraudulent... Rather like the money gambling companies give people to encourage them to carry on playing. Does everyone have the same experience or do you get different "prizes" that can actually be claimed if you continue to give them money? Interestingly my son entered one Omaze draw and got the same non-prize so it seems more likely to be a marketing ploy than genuine prize. I'm feeling disillusioned with Omaze, but would like to hear if other people have better experiences. 

Exodi

Commonplace among raffle companies.

I'm not sure why you are suggesting it is fraudulent - unless they're explicitly stating that you've won a £10 cash prize? If it's like most other sites, they're relatively clear it's a gift card or the equivalent.

myrrh

I have had £10 prize to extra entries which I did but I have also had an option to choose a gift card for a retailer but not recently

gdmoney

Victoria25 said:

I recently decided to try Omaze for a few months with a £20 monthly subscription. Since February I've won two "£10 prizes", but each time it is impossible to claim it as cash, or even use it to reduce the next month's subscription. The only option I'm offered to use my "prize" is to buy more tickets in the next draw. This seems dubious/unethical if not explicitly fraudulent... Rather like the money gambling companies give people to encourage them to carry on playing. Does everyone have the same experience or do you get different "prizes" that can actually be claimed if you continue to give them money? Interestingly my son entered one Omaze draw and got the same non-prize so it seems more likely to be a marketing ploy than genuine prize. I'm feeling disillusioned with Omaze, but would like to hear if other people have better experiences. 

Check the Experience Rules for that particular draw (example below). I don't remember there being an option to receive £10 in cash but there was an option of a £10 gift card.

https://omaze.co.uk/pages/experience-rules-scotland-ii

If you weren't given that option, contact them via one of the options here.

https://omaze.co.uk/pages/faqs

Victoria25

Victoria25 said:

I recently decided to try Omaze for a few months with a £20 monthly subscription. Since February I've won two "£10 prizes", but each time it is impossible to claim it as cash, or even use it to reduce the next month's subscription. The only option I'm offered to use my "prize" is to buy more tickets in the next draw. This seems dubious/unethical if not explicitly fraudulent... Rather like the money gambling companies give people to encourage them to carry on playing. Does everyone have the same experience or do you get different "prizes" that can actually be claimed if you continue to give them money? Interestingly my son entered one Omaze draw and got the same non-prize so it seems more likely to be a marketing ploy than genuine prize. I'm feeling disillusioned with Omaze, but would like to hear if other people have better experiences. 

If you can only have more tickets surely it would be more honest to say "You've won X more tickets in our next draw" not to send repeated emails saying "Collect your £10 prize"? The wording is certainly misleading if there is no way I can claim the money they say I've won. 

Victoria25

gdmoney said:

Victoria25 said:

I recently decided to try Omaze for a few months with a £20 monthly subscription. Since February I've won two "£10 prizes", but each time it is impossible to claim it as cash, or even use it to reduce the next month's subscription. The only option I'm offered to use my "prize" is to buy more tickets in the next draw. This seems dubious/unethical if not explicitly fraudulent... Rather like the money gambling companies give people to encourage them to carry on playing. Does everyone have the same experience or do you get different "prizes" that can actually be claimed if you continue to give them money? Interestingly my son entered one Omaze draw and got the same non-prize so it seems more likely to be a marketing ploy than genuine prize. I'm feeling disillusioned with Omaze, but would like to hear if other people have better experiences. 

Check the Experience Rules for that particular draw (example below). I don't remember there being an option to receive £10 in cash but there was an option of a £10 gift card.

https://omaze.co.uk/pages/experience-rules-scotland-ii

If you weren't given that option, contact them via one of the options here.

https://omaze.co.uk/pages/faqs

No alternative choices or gift cards offered in any of the 3 instances I've encountered, just 'click here to claim and buy more tickets' with the "winnings". But thanks for the links which I will check and the next time it happens I will contact them to ask about alternatives. 

Baled

I had an Omaze £10 subscription for about 14 months from April 2023 and won £10 twice but each time I could choose a retailer gift card code.

When I went to use the 2nd code I had redeemed a few months previously it just said 'expired' in my account. Contacted support and they were very quick to email me the code and instructions on using it either on the retailer's website or in store which was appreciated.

Wishing you lots of luck for future draws!